Customer Service Specialist with French | Warsaw

About us

Join us at Foundever!

Foundever is one of the leading companies in the business process outsourcing industry delivering solutions in business process outsourcing digital marketing training and talent management technology and innovation consulting and analytics.

IT Customer Support Specialist with French and English
Technical role

On-site work in Warsaw PLN 5400-6300 gross/month

The position is based on an hourly employment contract and includes an hourly rate of 343 PLN gross/hour*.

Your responsibilities will include:

• Providing high-quality customer support via phone and email in line with company standards;
• Handling customer and client cases related to formal administrative and complaint-related matters;
• Communicating with existing customers to resolve technical non-technical and logistics-related inquiries;
• Building and maintaining strong customer relationships to ensure retention and an excellent customer experience;
• Identifying customer needs and promoting suitable products and services (cross-selling lead generation sales closing);
• Updating customer databases and accurately documenting interactions for future contacts and campaigns;
• Reporting recurring issues to the Team Manager and Mentor;
• Striving to achieve customer satisfaction and performance targets set by management.

This job is for you if:

• You are fluent in French (C1-C2) and English (C1);
• You have basic IT knowledge including operating systems (Windows macOS) and networking as well as troubleshooting skills;
• You demonstrate a high level of professionalism and strong customer orientation (empathy positive attitude clear and professional communication);
• You are motivated eager to learn and open to professional development. We provide full training to prepare you for working with customers.

By joining us you will gain:

• Real career development opportunities: 92% of our management team started as Customer Support Specialists;
• Benefits packages including a Multisport card and private medical care (terms and conditions apply);
• A friendly supportive atmosphere within a close-knit and international team.

What else is worth knowing

• We co-fund holiday benefits Wczasy pod gruszą and offer subsidies for purchasing prescription glasses;
• If you are a parent your children can enjoy holiday gifts from the company Santa;
• We run internal programs promoting a healthy lifestyle and well-being;
• You will have access to extensive learning platforms as we actively support the growth and development of our employees.

*The role is based on an equivalent working time system.

Dont wait! Were looking forward to your application!