Recreation Assistant (Community Rec)

• Provides customer service information and support of Community Recreation programs and activities. Service to MWR customers includes but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities resources and equipment providing information about activities and program offerings opening and closing facilities ordering and restocking supplies and preparing snack bar menu items or prepackaged retail items.
• Collects fees from customers associated with sales of tickets retail and rental items as well as from classes trips and various other Community Recreation programs using Point of Sales (POS) and computer programs.
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
• Assists in processing customer Internet registrations (i.e. Net Near You) initial log-ins and event registrations.
• Checks Community Recreation equipment and resources in and out collects any applicable rental fees inventories items and completes inspections upon return.
• Notifies supervisor or program lead if damage or loss has occurred.
• Ensures all rental or check-out forms are properly completed and reservation and checkout procedures are followed.
• Conducts inventory maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
• Assists in administering traditional and non-traditional workshops clinics and events in a variety of leisure and recreation skills subject areas in tune with offerings popular in the local area including but not limited to camping cycling sailing backpacking canoeing snow skiing hiking and water sports.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports patronage data collection and entering program data.
• Performs inventory of various types of equipment retail goods supplies and items deemed to have cash value.
• Performs administrative duties all of which are accomplished through a variety of means including computer software programs which track resource inventories patron usage/comments and program standards metrics.
• Assists with recruitment training and scheduling of Community Recreation staff.
• Actively supports the command statement on adherence to EEO principles and policies.
• Assists in the planning coordinating publicizing marketing and execution of MWR programs and special events.
• Performs entertainment and promotion scheduling.
• Assists in updating of electronic and multi-media support tools as needed.
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
• Promotes use of recreational E-reading resources available through online MWR Library Program resources.
• Develops working partnerships with both on base and off base organizations (park districts forest preserve clubs special interest groups etc.) to support and benefit MWR programs.
• Performs community outreach to assist in the development of contacts.
• Assists in the creation of professional proposals execution of agreements and follow-up.
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Adheres to NAVMED P-5010 sanitation requirements.
• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
• Provides support for Community Recreation event set up and break down.
• Performs other duties as assigned as they pertains to the duties of this position.

Conditions of employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must pass all applicable records and background check.
• Starting May 7 2025 non-affiliated individuals requesting access will need a REAL ID-compliant drivers license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)

Qualifications

Resumes must include information which demonstrates experience and knowledge skills and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Combination of experience related to customer service and or recreation activity based functions.
• Ability to organize plan administer special events and entertainment activities.
• Must be able to work independently make sound decisions and have the ability to communicate effectively both orally and in writing.
• Knowledge of the goals principles techniques and procedures used in organizing planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals groups ages and interests.
• Knowledge of the functions procedures and operations of recreation activities.
• Must have strong customer service skills.
• Ability to maintain records compile and organize data for reports and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers office procedures and print production.