Global Security Operations Center Manager

Global Security Operations Center Manager Full Time Plano TX

Wage:$75000-$95000/YR

Reports To:Regional Director of Security Operations

Job Summary:

The Global Security Operations Center (GSOC) Manager Onsite is responsible for the onsite leadership build-out and daily operation of a 24/7 Global Security Operations Center. This role requires a hands-on security leader with proven experience establishing a GSOC from the ground up managing onsite teams and maintaining real-time operational oversight.

The GSOC Manager will be physically present at the GSOC providing direct supervision incident command and executive-level coordination during routine operations and critical events.

What We Have To Offer:

• Medical Dental Vision Life AD&D &Disability Insurance Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off Free Uniforms Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts On Childcare Pet Daycare Vehicles Electronics Cell Phone Plans Travel & So Much More!

Key Responsibilities:

GSOC Design Build-Out & Onsite Readiness

• Lead the onsite design and implementation of the GSOC from concept to full operational capability.
• Define GSOC mission scope governance KPIs and service catalogue.
• Develop and maintain onsite SOPs escalation matrices runbooks and crisis playbooks.
• Select implement and oversee onsite GSOC technologies Including:
  • CCTV/VMS and alarm monitoring systems.
  • Access control platforms.
  • Incident and case management tools.
  • Threat intelligence and situational awareness platforms.

Onsite Operations & Incident Command

• Maintain daily onsite command and control of 24/7 GSOC operations.
• Serve as incident commander during critical incidents emergencies and crises.
• Provide real-time escalation decision-making and executive notifications.
• Coordinate onsite and offsite response with security teams facilities IT HR Legal and emergency services.
• Ensure accurate documentation reporting and after-action reviews.

Onsite Leadership & Workplace Management

• Recruit train and manage onsite GSOC analysts supervisors and shift leads.
• Establish onsite shift schedules staffing models and coverage plans.
• Conduct in-person coaching performance reviews and corrective actions.
• Build and sustain a culture of accountability professionalism and operational excellence.

Risk Intelligence & Compliance

• Monitor and assess real-time global and regional threats impacting operations.
• Produce onsite intelligence briefings daily situation reports (SITREPs) and executive dashboards.
• Ensure onsite GSOC operations comply with corporate policies client requirements and applicable standards (ISO 27001 NIST SOC etc.).
• Support onsite audits inspections and regulatory reviews.
• Identify opportunities to improve reporting documentation workflows and data accuracy.
• Support cross-functional teams by providing timely and reliable information.
• Assist with standard operating procedures (SOPs) related to finance and information management.

Executive & Stakeholder Engagement

• Serve as the onsite GSOC authority for senior leadership clients and visiting stakeholders.
• Deliver in-person briefings during incidents and routine operational updates.
• Support executive protection travel risk monitoring and major event security as required.

Competencies:

• Hands-on leadership and presence-driven management.

• Crisis decision-making under pressure.

• Strong interpersonal and executive communication skills.

• Operational discipline and attention to detail.

• High ethical standards and discretion.

With Or Without Reasonable Accommodation: a candidate must have the physical and mental capacity to effectively perform all essential functions addition to other demands the demands of the job include:

• Successful passage of background and reference checks job related and controlled substance tests in addition to any mandatory licensing requirements.
• Maintaining composure in dealing with authorities executives clients staff and the public occasionally under conditions of urgency and in pressure situations.
• Seeing hearing speaking and writing clearly to communicate with employees and clients observe and report incidents and direct others.
• Required adjusting schedule regularly and working hours necessary to meet operational needs.
• Required ability to handle multiple tasks concurrently.
• Computer usage which may include prolonged periods of data entry.
• Handling and being exposed to sensitive and confidential information.

Basic Requirements:

• 18 years of age or older.
• Standard computer / technology skills needed.
• Must be able to interact with a wide range of customers in a calm and professional manner.
• All candidates must be willing to participate in the Companys pre-employment screening process including drug screen and background investigation.
• Bachelors Degree required.
• Previous operations and team building from the ground up experience required.

• Must have right to work in the US.

• Minimum 3 years of checkable work / educational background required.
• Must possess excellent interpersonal and communicational skills.
• Must have excellent organizational skills.
• Must have a pro-active approach and be a great problem solver.
• Must have great attention to detail.
• Must be a self- starter.

Qualifications:

• Minimum 5 years of experience managing a GSOC in an onsite 24/7 operational environment.
• Demonstrated experience building a GSOC from the ground up including:
  • Physical GSOC facility design and setup.
  • Technology selection installation and integration.
  • SOP playbook and governance development.
• Strong working knowledge of physical security systems incident management and crisis response.
• Proven experience leading onsite teams in high availability environments.

• Ability to work extended hours nights weekends and respond onsite during emergencies.

  Preferred

• Bachelors degree in security management Criminal Justice Emergency Management or related field (Masters preferred).

• Certifications such as CPP PSP PCI FEMA ICS (100/200/300/400) ISO 27001 or NIST related credentials.

• Experience supporting critical infrastructure data centers or global enterprises.

• Military law enforcement or intelligence background a plus.

EOE/M/F/Vet/Disabilities

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