Service Engineer Security and Network Infrastructure
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Job Summary
Job Description
Service Engineer - Security Systems & Network Infrastructure
Location: London Zones 1-2
Contract Type: Permanent
Salary: 45000 basic extras
Work with cutting-edge smart building technology and integrated security systems across London
Join a company investing in your continuous professional development and technical certifications
Respond to reactive service calls and lead planned maintenance on complex infrastructure
Collaborate with a supportive team that values autonomous decision-making and innovation
Enjoy flexible working with out-of-hours support opportunities and career progression pathways
Our client is a well-established integrator specialising in smart building technology and security systems. Theyre seeking a Service Engineer to join their London-based team delivering reactive and planned maintenance on security and network infrastructure. If youre looking to advance your career in electronic security systems and IT infrastructure this permanent role offers genuine opportunities to develop your technical expertise.
Position Overview
As a Service Engineer youll play a key role in maintaining and enhancing our clients security and network systems for their clients across London. Youll diagnose and resolve faults on complex electronic security systems and IT infrastructure working both reactively and proactively. Your work directly impacts client satisfaction and system reliability whilst contributing to the companys reputation for technical excellence and customer service in the built environment sector.
Responsibilities
Respond promptly to reactive service calls diagnosing and resolving faults on security systems and network infrastructure
Perform planned maintenance on electronic security systems ensuring optimal performance and system uptime
Conduct fault-finding using IP-based systems network diagnostics and manufacturer remote diagnostics portals
Liaise with client stakeholders and third-party vendors to coordinate support and resolve technical issues
Maintain accurate service documentation and records for all maintenance and repair activities
Collaborate with internal technical support teams to escalate complex issues and share knowledge
Provide recommendations for system upgrades and improvements based on client requirements
Ensure all work complies with relevant health and safety regulations and industry standards
Participate in an on-call rota for out-of-hours support and emergency response
Requirements
Essential qualifications and experience:
Current certification in security systems (NSI or SSAIB) or networking (CompTIA Network Cisco CCNA or equivalent)
Full UK driving licence
Minimum five GCSEs (A*-C) including Maths or English
Three A levels (A*-C) or equivalent qualification
Proven experience servicing electronic security systems
Practical experience with IT and network infrastructure maintenance
Strong fault-finding and diagnostic skills
Proficiency with IP-based systems and network diagnostics tools
Experience using manufacturer remote diagnostics portals
Desirable skills:
Experience working in smart building environments or with Building Management Systems (BMS)
Knowledge of ITIL or similar service management frameworks
Additional vendor certifications or technical qualifications
Company Overview
Our client is a leading integrator delivering integrated smart building technology projects and support services across the built environment. Since 1986 theyve been at the forefront of innovation helping organisations embrace sustainable long-term growth through intelligent building solutions. The company is built on a foundation of trust shared values and excellence fostering a collaborative culture where innovation thrives and people are empowered to work autonomously. Theyre committed to setting new standards in the sector through technical expertise client-focused service and continuous investment in their teams professional development.
Benefits
Competitive salary of 45000 basic with additional benefits
Continuous professional development and access to training opportunities
Support for industry certifications and technical qualifications
Collaborative and supportive working environment
Autonomy to make informed decisions and contribute meaningfully to projects
Career progression opportunities within a growing organisation
Alongside these benefits youll work within a value-driven environment where collaboration trust and excellence are central. Our client fosters a supportive culture that encourages innovation and empowers you to develop your technical expertise whilst maintaining a healthy work-life balance.
How to Apply
Interested in learning more Get in touch or apply today wed love to hear from you.
Required Experience:
IC
Key Skills
- Network security
- Protocols
- ASA
- Tcp/IP
- Routers
- Windows
- Access Control
- Information Security
- Infrastructure
- Linux
- IOS
- Servers
- Troubleshoot
- Intrusion Detection
- Siem
