Junior Hospitality Technology Facilitator

What will you do

As an HTI Junior Facilitator you play a key role in keeping the hospitality technology environment of NHL Stenden Hospitality Group running smoothly on a day-to-day basis. Your focus is on the hands-on support and operation of core hospitality applications used in both education and daily hospitality operations.

You support manage and monitor systems such as:

• PMS MEWS.
• POS DISH.
• Xafax (payments and vending solutions).
• Guest-facing applications (check-in payments in-house services).
• Student Manager and related educational systems.
• Other supporting hospitality and operational applications.

You ensure that these systems work reliably in hotels restaurants meeting facilities and other learning environments. When issues occur you act quickly support users on the floor and help restore operations with minimal impact on guests and students.

You actively support students during practical learning helping them understand and correctly use hospitality systems in real-life situations. You also support colleagues and operational teams answering questions resolving issues and providing clear practical guidance. Where technology directly affects the guest journey you help ensure a smooth and professional guest experience.

You maintain direct contact with external suppliers and support partners such as PMS POS and payment providers. You coordinate incidents follow up on support tickets test fixes and assist with the implementation of updates and changes.

In addition you support testing configuration documentation and continuous improvement of applications. You also contribute to new and ongoing projects including pilots and process improvements by setting up systems testing solutions and troubleshooting in practice. This role sits at the intersection of hospitality operations education and innovation.

Where will you be working

You will join the Hospitality Technology & Innovations (HTI) team within NHL Stenden Hospitality Group in Leeuwarden. HTI supports multiple hospitality concepts including a hotel restaurants meeting facilities and student-run outlets all operating as living labs.

The team works closely with education IT and operations. The culture is hands-on pragmatic and collaborative. You work in a dynamic environment where experimentation is encouraged while continuity of daily operations is essential.

What is required

To be considered for this position we ask that you meet the following requirements:

• At least a completed bachelors degree preferably in IT hospitality facility management or a related field.
• Administrative and operational experience with hospitality systems such as PMS (MEWS) POS (DISH) Xafax and guest-facing technologies.
• Understanding of how technology supports hospitality operations education and guest experience.
• Willingness to support new and ongoing projects within the organisation.
• Ability to work comfortably in environments where education and operations run side by side.
• Openness to learning new systems tools and ways of working.

Do you possess the following competencies

The following competencies are essential for this role and form the basis for selection:

• Practical problem-solving you identify issues and take action to resolve them.
• Collaboration you work effectively with students colleagues and external partners.
• Communication you explain systems and processes in a clear and accessible way.
• Planning and organisation you maintain overview in a dynamic operational environment.

Applicants are asked to briefly motivate these competencies in their application.

What we offer

Working at NHL Stenden means contributing to education with real societal impact in an environment where learning innovation and practice come together.

Additionally we offer:

• A 0.6 fte position (22.8 hours per week spread over 4 days).
• Salary according to HBO scale 7 (compensation and benefits of NHGs secondary employment conditions) 2950.65 - 4.084.93 gross per month (depending on knowledge and experience) excl. 8% holiday allowance and 8.3% year-end bonus.
• A one-year contract with the intention to continue.
• Primary workplace in Leeuwarden with flexibility if the role requires it.

The procedure

Interested Please submit your CV and short motivation in one document via the application button addressed to Kashif Mahmood Head of Hospitality Technology & Innovations mentioning the vacancy number NHG 3669.

You can apply until February 16th. Within a day after the closing date you will receive information about the next steps. Interviews are planned on February 18th and 19th.

For content-related questions about this role you can contact Kashif Mahmood Head of Hospitality Technology & Innovations phone .

In addition to the usual selection process your application letter and CV may also be shared with the Knowledge Safety Coordinator of NHL part ofKnowledge Safety anadditionalinterview or screening may take place to ensure that sensitive informationremainsprotected and that the knowledge shared within our organization contributes to society in a responsible manner.

This vacancy is open to both internal and external the case of equal suitability preference will be given to an internal candidate

Details from this vacancy listing are not to be used for marketing purposes.