Customer Engagement Advisor | Finland

Helsinki - Finland

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

The opportunity

Were currently looking for a Customer Engagement Advisor. Someone to join our Operations Team in order to help deliver seamless premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility an interest in technology and a desire to create the change we know is needed.

Our team focuses on delivering exceptional support to customers- from initial contact to post-delivery care ensuring that every Polestar interaction reflects our brand values of innovation sustainability and performance.

This position is primarily onsite with the office located in Ruoholahti Helsinki Finland but there is a possibility to work remotely when agreed.

The responsibilities

In this role youll be expected to take responsibility for the Polestar Customer Journey and to always make sure that customer enquiries are solved in the best possible way. Working as a member of Operations team youll be instrumental in a successful Polestar customer journey one of the keys will be collaboration with both colleagues inside and outside of your team. See below for a more thorough breakdown of the various tasks and areas youll be responsible for:

Respond to inbound customer inquiries via phone email and chat regarding orders deliveries technical issues and general questions.
Proactively manage follow-ups to ensure timely resolution of customer cases.
Collaborate with internal teams such as Sales Service Logistics and Technical Support to resolve complex cases.

The ideal candidate

In order to succeed in this role and at Polestar in general there are a few characteristics youll need to have. Tenacity. Flexibility. Curiosity. The ability to take the initiative to meet deadlines and requirements and to abandon ideas when theyre not feasible.

You should be proactive eager to take initiative and comfortable navigating a fast-paced environment where priorities may shift quickly. You must also thrive in customer-facing roles showing empathy patience and strong communication skills especially when handling complex or sensitive situations.

Youre someone who finds energy in solving problems and values working collaboratively in a team environment. Attention to detail and the ability to stay organized even during busy periods will be key to your addition youll need the following qualifications:

Previous experience in customer service customer support or contact center environments
Ability to work independently and take ownership of customer cases from start to resolution
Strong written and verbal communication skills in Finnish and English
Preferably previous experience in the automotive tech or premium retail sectors. This ensures you can handle diverse inquiries with professionalism and confidence.

Finnish is the main language internally and in interaction with our customers but as a global organization English is the language of written and spoken communication in contact with other markets. And though we have a global presence we maintain the growth-mindset. Change happens often at Polestar. But so does progress. Expect an accelerating exciting environment.

The process

If the above matches your ambitions be sure to apply. Our selection process is ongoing and the job advert will remain open until its filled.

The Polestar journey is an electric one.

The opportunityWere currently looking for a Customer Engagement Advisor. Someone to join our Operations Team in order to help deliver seamless premium customer experiences throughout the entire customer journey. Someone with a passion for electric mobility an interest in technology and a desire to c...