Technician, Management Information Systems SY 2025-26 (NBOE)

NEWARK BOARD OF EDUCATION
HUMAN RESOURCE SERVICES
765 BROAD STREET NEWARK NEW JERSEY 07102
ROGER LEON SUPERINTENDENT

TECHNICIAN MANAGEMENT INFORMATION SYSTEMS
Division of Information Technology

(Pending availability of funds and Board of Education approval)

The Superintendent invites qualified and interested persons to apply for the position of Technician Management Information Systems within the Division of Information Technology.

This title is governed by the New Jersey Civil Service Commission; meaning that a candidate for this position will be placed as a provisional employee. Upon hire the employee will be required to complete a 90-Day Working test period during which the employees performance will be evaluated. Employee must successfully complete the designated probation period in order to remain in the position as a permanent employee.

DEFINITION: Under supervision of a supervisory official assigned to a program or operational unit having responsibility for a specific existing information processing system operation implements and monitors management information systems used to compile store retrieve and process varied types of financial program or other information unique to the unit; operates computers and related equipment controls; analyzes and troubleshoots information processing program or system error conditions; updates and analyzes application software problems; performs system maintenance; OR under supervision of a supervisory official in a client/server environment installs hardware and software on servers or workstations; performs basic and repetitive levels of help desk responsibilities; performs other related duties as required.

Note: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely all duties performed on the job may not be listed.

Note: Positions in this class are responsible for the system that processes program/operational data and information involving analysis and interpretation of the information system. This title is not intended to classify positions solely responsible for entry and retrieval of data.

QUALIFICATIONS AND REQUIREMENTS
of sixty (60) semester hour credits from an accredited college or university.
(1) year of experience in work involving information systems including responsibility for gathering compilation retrieval maintenance and distribution of financial management and/or other technical information in a public or private organization or in providing user support and solving user problems in a help desk or related environment.
will be required to possess a drivers license valid in New Jersey only if the operation of a vehicle rather than employee mobility is necessary to perform essential duties of the position.

Note: Applicants who do not possess the required education may substitute additional experience as indicated on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience.

Note: Twenty-four (24) semester hours credits in Computer Science Information Technology or a closely related field from an accredited college or university may be substituted for up to two (2) years of the required education.

BASIC FUNCTIONS AND RESPONSIBILITIES
as a communication link between departments and agency supervisors and/or administrative staff in terms of providing technical assistance on detail program queries regarding the reporting of case information.
and performs prompt preparation of input documentation.
effective lines of communication with agency supervisors to maintain quality standards of reported data and necessary corrective action identification.
file layouts for user applications.
the distribution of output reports and assists agency supervisory personnel in the interpretation of the results of the reports.
schedules and takes corrective action on source documents.
that proper batch controls are maintained by the agencies.
information needs by batch for the agencies and information technology system that may require individualized agency changes; in general this task is performed to ensure that specific agency procedures that may not coincide with the automated processing are augmented to create an effective processing environment.
inquiries from system users; explains system functions and provides technical assistance in the use and application of system features.
support in the maintenance of client or endpoint software.
configures and sets up printers and workstations; installs software programs.
to requests for assistance; identifies and corrects hardware software and printer problems.
application errors and incidents of a non-complex nature.
and resolves network problems.
printers and/or passwords.
routine inquiries.
reports.
essential records reports and files.
assist in analyzing unit procedures and documentation (i.e. KEGs Playbooks SharePoint Training materials). May make recommendations to management regarding updates and changes.
assist in periodic system checkouts and evaluations (Disaster recovery exercises).
assist in the review and monitor the queues such as SN Requests/Incidents calls and incoming emails for any missed inquiries and other monitoring tools whenever a supervisory official is not available.
be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency office or related units.
other duties and tasks assigned by supervisor.

KNOWLEDGE AND ABILITIES
of office methods and procedures.
of information processing production and control functions and of workflow control techniques.
of client/server productivity aid packages.
to isolate causes and solve case information processing problems.
to communicate problems causes and recommended solutions to users and administrative personnel in a diplomatic/cooperative manner.
to specialize in one functional area or to perform control activities and communications over a combination of processing applications/procedures.
to teach the operation and procedural requirements to other employees.
to use system diagnosis tools.
to use network center productivity aids and software packages.
to communicate both orally and in writing using easily understood language with all levels of employees (agency supervisors and line staff).
to prepare reports.
to work effectively with associates and supervisory officials.
to make necessary field and other tests.
to make required inspections and investigations.
to learn quickly from oral and written directions and explanations.
to answer inquiries from system users; explain system functions and provides technical assistance in the use and application of system features.
to maintain essential records reports and files.
to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency office or related units.
to read write speak understand and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship such persons may not be eligible.

REPORTS TO: Department Head

SALARY EMPLOYMENT PERIOD AND UNION AFFILIATION
: $53150 - $55838*
Period: Twelve (12) Months
Affiliation: Local 617

*Pending Salary Negotiations

HOW TO APPLY
Newark Board of Education only accepts electronic applications.

OPENING AND CLOSING DATE
Opening Date: February 2 2026
Closing Date: February 13 2026 or until filled

THE NEWARK BOARD OF EDUCATION IS AN
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER