IT Specialist (CUSTSPT) NF-3
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Job Location:
Schofield Barracks, HI - USA
Yearly Salary:
$ 52158 - 55828
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
This position is located at Schofield Barracks SGT. Yano Library located on Schofield Barracks Hawaii (island of Oahu).
The Schofield Library on Schofield Barracks serves as a public library for the military communities of Schofield Barracks Wheeler Army Air Field Fort Shafter HMR and surrounding area.
To better expedite the hiring process we recommend including full contact information (name address phone number email etc.) for professional and personal references on your resume.
- Provide technical support duties to customer support personnel. Serves as a help desk representative. Diagnoses and resolves problems in response to customer reported incidents.
- Researches evaluates and provides feedback on problematic trends and patterns.
- Installs configures troubleshoots and maintains customer hardware and software.
- Provides training and instruction to enhance user performance. Sets system security levels based on under performance and appropriate regulations.
- Develops and documents standard operating procedures to ensure compliance with accreditation procedures and policies.
Conditions of employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one-year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3 para.2 to include a Tier 1 background investigation.
- Experience that provided a basic knowledge of data processing functions system installation and general management principles that enabled the applicant to understand the stages required to automate a work process.
Qualifications
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicants relevant experience skills knowledge and abilities as they pertain to this position.
MINIMUM QUALIFICATIONS:
- Experience that provided a basic knowledge of data processing functions system installation and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant computer sales representative program analyst or other positions that required the use or adaptation of computer programs and systems. OR
- Completion of a two year degree with a major course of study in computer science information science information systems management or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.
- Possess at least 2 years of experience as a customer service/help desk representative in an IT (information technology) setting.
NOTE: Applicants who meet both minimum qualification criteria and highly qualification criteria will be referred to the selecting official for first consideration.
Education
If using education to qualify for this position College and/or University Transcripts must be uploaded and provided at time of applying with application to receive consideration.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is Local Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
- If you are unable to apply online you can complete a paper application. To get started contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
- Be sure to submit your completed application form along with your resume and any required supporting documents no later than 3pm HST on 02/05/2026 to ensure timely processing.
- Important: Incomplete applications including missing responses to questionnaire items may result in an ineligible rating.
- Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Governments interest.
- This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
- Non-foreign overseas allowances cost of living (COLA) and differentials will be paid contingent upon eligibility.
- Access to certain federal facilities may require a REAL ID-compliant drivers license/ID (marked with a star) or an Enhanced Drivers License (EDL) from WA MI MN NY or VT. See for details.
- After you apply your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
- Army PAY SETTING Rules/Requirements apply to this vacancy announcement.
- Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example interview and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.
- Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual will not be appointed.
Important Information Regarding Access to Certain Federal Facilities:
- Access to certain federal facilities may require a REAL ID-compliant drivers license/ID (marked with a star) or an Enhanced Drivers License (EDL) from WA MI MN NY or VT. See for details.
Discover Your Path to Success
- Before you apply take a moment to explore our Applicant Information Kit your go-to guide for understanding our hiring processes and making your application stand out.
- Inside you will find helpful tips insights and everything you need to feel confident and prepared.
- Click this URL to view the kit: should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
Required Experience:
IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
