Director, IT Corporate Delivery

Our Story & Purpose:

Were Vancity a member-owned credit union built on the principles of inclusion and social justice. Since 1946 our relentless commitment to these values has helped us challenge the status quo and break down barriers. Weve made bold commitments to become net-zero by 2040 across all mortgages and loans and were actively pursuing strategies in Indigenous banking and financial resilience for our members

As the largest private sector Living Wage Employer in Canada were proud to be consistently recognized as one of the countrys Top Employers. If youre ready to join our team of 2300 diverse individuals access competitive rewards and benefits and be part of a greater movement apply today

Your Role in Supporting Our Members:

As Director Corporate Delivery you will provide strategic leadership for the delivery and operational excellence of Vancitys corporate technology platforms - including Microsoft 365 Windows desktop and server environments and mobile device management - while overseeing enterprise service delivery across Service Desk and Tier 13 support teams.

This is a Full-time Permanent role based at our Vancity head office and will report directly to the Vice President Infrastructure and Cloud Engineering. While this position provides a hybrid work arrangement you will be expected to be on-site for events and business demands

How Youll Make an Impact:

• Providing strategic leadership and oversight for Vancitys corporate technology platforms including Microsoft 365 Windows desktop and server environments and mobile device management
• Directing and governing enterprise service delivery across Service Desk and Tier 13 support teams to ensure high availability security and an exceptional end-user experience for all end-user technologies
• Developing and executing technology roadmaps that align infrastructure services with business objectives regulatory requirements and security standards
• Managing vendor and partner relationships including contract negotiations SLA enforcement and performance reviews to optimize cost reliability and service quality
• Driving continuous improvement and innovation in corporate technology delivery through automation standardization and adoption of emerging best practices
• Collaborating with business risk and security partners to identify technology risks and opportunities ensuring that platforms and services enable innovation while maintaining stability and compliance

What Youll Bring to the Team:

• Post-secondary education in computer science information systems business administration or a related fieldor an equivalent combination of education and experience
• 10 years of progressive experience in IT infrastructure end-user computing or corporate technology delivery including leadership of multi-disciplinary teams
• Proven experience overseeing enterprise platforms such as Microsoft 365 Windows desktop and server environments and mobile device management in complex organizations
• Demonstrated success leading Service Desk and Tier 13 support operations with a strong focus on service quality availability and user experience
• Experience developing and executing technology roadmaps aligned with business strategy regulatory requirements and information security standards
• Strong track record managing technology vendors and partners including contract negotiation SLA management and performance optimization
• Solid understanding of IT service management principles with experience implementing process standardization and automation
• Excellent stakeholder management and communication skills with the ability to influence and collaborate effectively with senior executives and cross-functional teams

Extra Skills That Set You Apart:

• Experience working in financial services banking or another highly regulated industry
• Professional designations in IT service management project management or technology governance
• Experience leading or supporting executive-level offices providing high-quality administrative and technology support to senior leadership

Youll Thrive Here If You Are:

• Service-driven You are passionate about delivering exceptional end-user and executive experiences and design processes that make technology simple reliable and intuitive.
• Collaborative leader You build trust with executives peers and teams creating an environment where people feel heard empowered and accountable.
• Change-ready You lead teams through transformation balancing innovation with stability clear communication and thoughtful change management.

We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.

What Youll Earn:

This role offers a salary range of $148000 to $185000 per annum. The base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements

Why Youll Love Working Here:

A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: Were the largest private-sector Living Wage Employer in Canada and consistently ranked among Canadas Top Employers
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation: New employees start with 34 weeks of vacation per year with additional days earned over time
• Extra Stat Holidays: In addition to BCs 11 statutory holidays we offer 2 extra days plus care days for personal or family illness
• Immediate Health Coverage: Health and dental benefits begin on your hire date with three levels of coverage to choose from
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous Black or Trans. With special permission from the BC Human Rights Commissioner this initiative provides access to career development opportunities prioritized job screening and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative in line with the BC Personal Information Protection Act (PIPA). For details please see our dedicated Talent Programs job posting.

This role is an open vacancy and our hiring process is grounded in fairness transparency and inclusion. We are committed to an inclusive barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage) we encourage you to let us know by contacting our Talent Acquisition team at . Were here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality so you can participate fully in the process.

Required Experience:

Director