Head of US Customer Success

At Famly we are dedicated to building a platform that empowers teachers parents and children to thrive. Our product is trusted by hundreds of thousands globally and our core mission is to help every customer from small childcare providers to large key accounts succeed at what matters most: caring for children and supporting the communities they serve.

To help us do this were looking for a Head of US Customer Success who is excited to lead from the front and build durable and human-centered partnerships with childcare providers all over the country.

Youll be joining our office in Arlington VA and lead a small team (initially one person) while also yourself owning onboarding and account management for a portfolio of US customers. As the team and customer base grow youll help shape and execute on our efforts to scale customer value and ensure long-term customer relationships - no matter how big or small.

Your background might look like this:

• You have hands-on experience working in childcare and deeply understand the operational realities pressures and decision-making that providers face.

• OR you bring strong Customer Success/Account Management experience and have worked closely with childcare providers or similar service-based small businesses with a genuine interest in learning the childcare domain fast.

• Youre comfortable wearing multiple hats: onboarding new customers managing renewals and expansions handling escalations and coaching others (sometimes all in the same week).

• You enjoy mentoring and supporting others and are not afraid to roll up your sleeves and be part of the frontline.

What success in this role requires:

• Player/coach mindset: You enjoy doing the work yourself and see hands-on customer work as a strength.

• Strong customer judgment: You can balance empathy with commercial clarity especially in high-stakes or emotionally charged situations.

• Operational curiosity: You like improving processes not just following them and youre comfortable testing iterating and scaling what works.

• Commercial awareness: You understand how onboarding quality retention and expansion connect to revenue and long-term customer value.

• Comfort with tools & data: You dont need to be technical but youre confident learning software tools CRMs and reporting and using insights to guide priorities.

• Clear warm communication: You build trust easily with both customers and colleagues and can explain complex things simply.

Well be especially excited if you:

• Have led or supported a childcare center maybe even as a Center Director or Assistant Director and are ready to bring that experience into a software environment

• Care deeply about improving outcomes for educators children and families

• Are energized by building something early-stage in the US - with support from a more mature global organization

Why youll love working at Famly

• Base salary: $8090K

• 401(k) and comprehensive health insurance (HSA & FSA included)

• 25 days of PTO plus unlimited sick days

• $1000 annual Learning & Development budget

• Top-notch IT equipment to set you up for success

• A beautiful WeWork office with free coffee stocked fridge gym and bike room

• Youll be surrounded by clever kind people who support each other

• We give you ownership - freedom to try new things backed by trust

• On-site learning from peers leaders and coaches as well as regular team and company activities including trips to our headquarters in Copenhagen Denmark as needed to collaborate with global teammates.

• A mission you can believe in and see the impact of daily

The interview process

Heres what to expect:

1. Intro call with a representative from our People team

2. Rational thinking test

3. Interview with Michelle Customer Operations Team Lead & Harrison US Sales Manager.

4. Skills test presentation and interview

5. Final interview with Anders Lausten CEO

6. Reference check

Ready to apply

Do you want to join our team and make a significant measurable impact on our global customer base Were hiring right now so dont wait around.

Send us:

• Your CV and

• Tell us what excites you about Famly and why youd be a great fit by putting pen to paper or recording a short video.

We look forward to receiving your application!

About Famly

At Famly were on a mission to give children the best possible start to life by supporting the people who make that happen every day: early-years professionals.

It all started when our co-founder Henrik dropped off his daughter at daycare and realised how much was still being done with pen and paper and how distant that made him feel from her day. Together with Anders now our CEO they set out to build software that bridges that gap.

Today Famly is used by thousands of childcare professionals and hundreds of thousands of parents to:

• Communicate in real-time

• Reduce admin stress

• Improve planning pedagogy and finances

• And ultimately give more time to the little ones that matter most

Want to help us do even more of that Wed love to have you.

Famly is committed to diversity and inclusion. Were building a team that represents a wide range of perspectives experiences and backgrounds. Whoever you are wed love to hear from you.