Service Mechanical Engineer

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Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

The Otis Service Center in Bloomfield CT is looking for a Service Mechanical Engineer to assist internal departments and North and South America field service and maintenance teams. The main focus will be supporting projects related to their assigned elevator component expertise which will be determined by the candidates experience and interests. Key responsibilities include managing Spare Parts Leaflets inspecting analyzing designing and testing components and writing Technical Information Publications.

The role also involves developing engineering solutions for obsolete components and new needs conducting on-site surveys and trial testing and occasional travel.

This position offers the opportunity to expand knowledge of various elevator components over time.

On a typical day you will:

• Manage moderately sized and complex projects spanning across multiple disciplines.

• Provide input to optimize department processes improving collection of data related to engineering tasks time allocated and value delivered.

• Provide engineering support for manufacturing and contract engineering of current production and legacy parts.

• Support field mechanics with troubleshooting of elevator or escalator components and systems.

• Support engineering requests from OSC departments such as supply chain customer service modernization assembly machine shop and warehouse.

• Create engineering drawings of parts and assemblies.

• Create and updating Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs)

• Investigate public incidents and perform RRCA to determine cause and corrective actions.

• Create tools parts and technical documents for field repair installation and maintenance of Otis and competitor equipment.

• Create work instructions for production of parts and systems.

• Research and performance testing for elevator systems development

• Resolve part quality issues for current production and legacy parts.

• Support supply management and warehouse operations by providing stocking recommendations for new and existing parts and work to reduce part costs and lead times.

• Jobsite testing and surveying.

• Work to develop engineering solutions to replace obsolete components.

• Participate in Change Notice reviews with Otis New Equipment division.

• Provide training for mechanics and field engineers.

What you will need to be successful:

• Bachelors degree in Mechanical Engineering with 4 years of engineering experience or a Masters degree with 3 years of engineering experience

• Essential strong analytical and problem-solving skills

• Excellent organizational and time management skills

• Self-motivated and results-driven with keen attention to detail

• Capable of working independently and in teams managing multiple projects

• Ability to utilize AI to enhance day-to-day operations

• Knowledge of design/drafting practices geometric dimensioning and tolerance materials and processes

• Required proficiency in Microsoft Word and Excel

• Proficient in 3D modeling software (Creo AutoCAD)

• Ability to travel

• Experience in manufacturing and supplier relations

• Preferred experience with 3D printing

• Valued knowledge of elevator or escalator mechanical components and systems

Additional Comments:

Given the nature of the position applicants must have authorization to work in the U.S. now and in the future without sponsorship.

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.

• Enjoy three weeks of paid vacation along with paid company holidays

• We provide paid sick leave employee assistance and wellness incentive programs to support your well-being.

• Life insurance and disability coverage to protect you and your family.

• Voluntary benefits including options for legal pet home and auto insurance.

• We offer generous birth/adoption and parental leave benefits as well as adoption assistance to support growing families.

• Pursue your educational goals with our tuition reimbursement program.

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

The salary range for this role is $75000 - $ may ultimately pay more or less than the posted range and the range may change in the future. Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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