Principal Consultant Service Now Sr. Reporting & Insights Specialist

Ready to build the future with AI
At Genpact wedontjust keep up withtechnologywe set the pace. AI and digital innovation are redefining industries andwereleading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of howwerescaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-movinginnovation-driven environment love building and deployingcutting-edgeAI solutions and want to push the boundaries ofwhatspossible this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence andcutting-edgesolutions we help companies across industries get ahead and stay by curiosity courageaninnovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Principal Consultant Service Now Sr. Reporting & Insights Specialist

In this role you willbe functioning as Sr. Reporting & Insights Specialist and play a critical role in building and supporting the development of business intelligence tools that will produce high-quality people insights innovative analysis and data solutions in HCM domain to enhance key Business stakeholders data literacy and analytics capabilities to support decision making for our client. This role is expected to manage/support projects/programs in support of key large projects and provide ad-hoc projects support across the wider team as well as the production of cross-functional dashboards and/or reports when appropriate

Responsibilities

Deploy available new Service Now reporting features as required (based on release schedule)

Gather requirements and engage with business users; begin design build and deploy new reports/dashboards; work on enhancements for existing ones

Respond to incoming ServiceNow reporting incidents and requests; validate & prioritize requirements and enhancements; act as the primary escalation point for assigned reporting/insights areas

Drive continuous improvement innovation and contribute to team initiatives for efficiency gains simplify & enhancement the user experience

Review report performance and optimize low performance reports

Support end user queries on dashboards and reports

Manage the ticket queue: reduce outstanding tickets and ad-hoc requests; reassign tickets per documented process

Proactively investigate and resolve issues by collaborating with cross-functional teams (including IT)

Qualifications weseekin you!

Minimum Qualifications / Skills

Experience in Service Now Reporting and dashboard

Preferred Qualifications/ Skills

Advance knowledge in Service Now HRSD reporting and visualization tools (ability to keep informed about leading edge technologies and their application to workforce metrics).

Strong understanding of data structures and reporting within the HR domain.

Ability to leverage Service Now Community for innovative ideas and best practices.

Knowledge of industry best practices adopted by other customers.

Strong analytical skills and critical thinking with the ability to collect organize analyze and disseminate significant amounts of information from different sources with attention to detail and accuracy.

Candidate should be Proficient in creating reports dashboards and Expert in Platform Analytics Environment.

Soft Skills

• Excellent communication abilities.
• Strong stakeholder management skills.
• Assertive and confident in decision-making.
• Influential and persuasive driving outcomes.
• Capable of making autonomous decisions.
• Resilient under pressure; adheres to processes even when challenged by senior leadership.
• Skilled at translating technical concepts into business-friendly language.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.



Furthermore please do note that Genpact does not charge fees to process jobapplicationsand applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga starter kit paying to apply orpurchasingequipment or training.