Business Consulting Finance Transformation Global Business Services Manager Location OPEN

Business Consulting Finance Transformation - Global Business Services (GBS) Manager

The opportunity

As organizations accelerate their transformation agendas Global Business Services (GBS) has become a strategic enabler for scale efficiency and enterprise-wide value. Our GBS team partners with global clients to assess design deliver and enhance next-generation GBS and Outsource models that integrate digital capabilities drive cross-functional collaboration and unlock continuous improvement.

Global Business Services (GBS) continues to evolve as organizations pursue scale efficiency and enterprisewide value. Our GBS team helps clients design and implement nextgeneration operating models that integrate digital capabilities strengthen crossfunctional collaboration and drive sustainable performance.

We are seeking a GBS Manager to support client engagements across finance HR supply chain procurement and this role you will work with domestic and multinational clients to execute GBS strategy transformation and performance improvement initiatives. You will guide project teams collaborate with client stakeholders and apply deep experience in shared services outsourcing process optimization and digital enablement.

This position provides the opportunity to build execution experience across industries such as consumer energy health and life sciences industrial manufacturing media and technology.

Your key responsibilities

As a GBS Manager you will focus on project delivery team leadership and client collaboration contributing to the development of the GBS practice while ensuring highquality delivery.

You will support and manage GBS transformation initiatives in one or more of the following areas:

1. GBS Strategy & Operating Model Support

• Contribute to the development of endstate GBS operating models across key functions (Finance HR IT Procurement Supply Chain Customer Operations).
• Conduct maturity assessments and support roadmap development aligned to enterprise priorities.
• Assist in designing process architectures governance models service catalogs and organizational structures.
• Support development of service management frameworks including SLAs/OLAs dashboards and continuous improvement tools.

2. SectorFocused Delivery

Bring applied insights and leading practices across key sectors such as:

• Consumer & Retail: Ordertocash optimization procurement support.
• Industrial Manufacturing: Supply chain support models and shared services operations.
• Technology Media & Telecommunications: Scalable digital operations and cloudenabled delivery.
• Health & Life Sciences: Compliancefocused shared services and R&D support.
• Translate industry benchmarks and regulatory requirements into practical recommendations for clients.

3. CrossFunctional GBS Transformation

• Manage multiprocess transformation programs leveraging automation analytics and workflow technologies including ServiceNow and other ecosystem alliances.
• Support transitions migrations and change management across global delivery models.
• Collaborate with digital teams to integrate AI RPA data platforms and intelligent workflows.

4. Project Leadership & Client Management

• Manage daytoday project execution ensuring quality timelines and client engagement.
• Lead and coach project teams while collaborating with global client stakeholders.
• Facilitate working sessions leadership updates and project communications.

5. Practice Development

• Contribute to developing GBS methodologies tools and sectorfocused offerings.
• Support proposal development and marketfacing activities.
• Mentor junior team members and assist with capability building and recruiting.

6. Thought Leadership

• Contribute to internal perspectives content and insights on emerging GBS trends (AIenabled services global talent models enterprise service management).
• Participate in internal forums or external events as appropriate.

Skills and attributes for success

• Strong written and verbal communication skills with the ability to simplify complex concepts for diverse audiences.
• Ability to manage project workstreams drive deliverables and adapt methodologies to fit organizational and cultural contexts.
• Proven experience leading teams and contributing to internal and external initiatives.
• Ability to manage time budgets and project risk while delivering highquality work.

To qualify for the role you must have

• A bachelors degree and approximately 57 years of related work experience; or a masters with approximately 46 years of related experience.
• Experience in finance advisory services focused on operating model design performance management shared services or outsourcing advisory.
• Experience supporting or managing Finance Transformation or ERPrelated initiatives.
• Experience leading teams and managing workstream delivery.

Ideally youll also have

• An advanced degree in Finance Accounting Economics Business or Operations.
• CPA certification or other relevant credentials.

What we look for

Were looking for motivated professionals who stay current on industry trends and bring strong execution skills to help clients achieve value from their operating models. A passion for helping clients transform with data digital tools and efficient service delivery will position you for success.