Install Engineer, Internet Services

Position Overview

Internet Services (IS) is a service provider organization delivering network services to clients and hoteliers in the hospitality industry. Network services are installed and operated within meeting and guest rooms in hotels and other event facilities. Engineer responsibilities include the design installation and support of WAN/LAN wireless voice and video network solutions. Act as a consultant to external clients and internal Encore employees providing expert network and event design and configurations. This position reports to the Director Internet Services.

Key Job Responsibilities

Technical Projects

Coordinate IS project responsibilities including project organization technical design logistics communication and execution with Partners Contractors and Project Manager.

Follow and maintain design and wireless best practices and methodologies for survey installation and event usage. Regularly review documentation and stay current on new and changing guidelines.

Conduct onsite and remote technical projects such as;

Network infrastructure surveys and mandatory deliverable documentation

Network and/or upgrade designs per Encore and brand/industry standards or custom requests

Network infrastructure installations and mandatory operational documentation

Event engineering and support as required

Provide technical training for internal and external users on network systems and applications capabilities as required

Event Engineering

Act as technical design lead and level three support for internal network engineers and event managers assisting with field employees clients and guest room support teams.

Consult with internal and external end users on event and network requirements including pre-sales discovery and support.

Develop and implement network best-practices management and maintenance procedures for our clients. Attend client discovery meetings demo and present solutions and provide necessary input into RFIs and RFPs.

Prepare proposals for hardware software and professional services as required. Develop present and demonstrate solutions to prospective customers based on detailed customer requirements to highlight broad solution areas with emphasis on key differentiators to both technical and non-technical audiences.

Network Monitoring and Maintenance

Responsible for monitoring and analyzing network performance and device behavior and adhere to departmental standards and service level agreements (SLA).

Proactively identify and lead remediation efforts of potential network issues.

Follow incident response management procedures acknowledgement and supervision of alerts and provide reports and escalation information to stakeholders. Perform and review routine network preventative health checks and maintenance.

Interface as third tier level of support for Network Operations Center for all routers switches access points wireless controllers VoIP services and network management systems in WAN and LAN.

Training and Research & Development

Responsible for staying current with approved network hardware and software manufactures such as; Cisco/Meraki Ruckus HP/Aruba Solarwinds Apple Microsoft etc.

Prepare and deliver training guides and formal documentation to internal and external employees and customers on specific hardware software and services as directed.

Organize and lead efforts to utilize in-house lab environment for testing new functionality features and software upgrades as well as simulating current issues and behaviors of client setups.

Job Qualifications

Bachelor of Computer Science or equivalent job experience

Preferred Certifications: Cisco CCNA/CCDA/CCNP with Wireless specialties and other equivalent network and wireless vendors

At least 3 years of experience within the last 10 years working in a multi-network multi-protocol Enterprise environment.

3 years of Cisco IOS and hardware experience. Familiarity with the following Cisco hardware:

x ASR 1001 or better series routers

/S/X 3560/X 3750/X 4500 or better catalyst switches

or better Wireless LAN Controllers

1800-4800 or better autonomous and LWAP/CWAP series access points

3 years of experience implementing Wireless (WiFi) 802.11a/b/g/n technologies with vendors such as Cisco/Meraki Ruckus HP/Aruba and Extreme Networks.

Experience with Cisco ACS Prime/WCS Solarwinds products or other network monitoring tools preferred

Demonstrated proficiency and experience in one or more of the following areas: Routing and Switching Security Wireless Video/Voice

Strong verbal and written communication skills including the ability to influence other levels of management develop technical documentation and create customer / internal communications

Ability to analyze network performance data to identify trends and potential problems and support recommendations to modify and/or upgrade network equipment or services

Excellent interpersonal skills with a focus on listening and questioning

Ability to participate as an on-call for level 3 escalation requiring availability 24 hours a day 7 days a week

Ability to demonstrate Encores core promises to its internal and external customers; Hospitality Responsiveness Ownership and Professionalism.

Competencies

Organizational Savvy

Develops Talent

Collaboration

Hospitality

Communicates Effectively

Instills Trust

Work Environment

Work is generally performed in an office that is moderately quiet. This position will occasionally visit other work locations for meetings or for other business reasons. Working times are shift based for around the clock support and may include early mornings nights overnight and weekend work including holidays. Team members must adhere to appearance guidelines as defined in the Encore Team Member Guidebook.

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Required Experience:

IC