Lead Field Service Representative

The Decision Advantage Business Area at Leidos is looking for an experienced Lead Field Service Representative to support a fast-paced program with the Air Force Life Cycle Management Center. The Lead Field Service Rep will lead the team tasked with on-site installation configuration and troubleshooting of various hardware systems ensuring that all equipment meets DoD specifications. This position will also support the development of hardware deployment schedules and consult with the technical team on hardware specifications. The Lead Field Service Rep must have excellent communication skills and the ability to work effectively in a fast-paced environment as this position will serve as the primary point of contact for our mission partner during the deployment process

Primary Responsibilities:

• Install configure and deploy workstations and network hardware systems in accordance with Department of Defense (DoD) specifications.
• Perform on-site troubleshooting and technical support for hardware-related issues.
• Collaborate with technical teams to ensure seamless integration of hardware within existing systems.
• Conduct training sessions for end-users on the proper use and maintenance of deployed equipment.
• Maintain accurate records of installation processes configurations and service activities.
• Monitor hardware performance and conduct regular inspections to ensure optimal functionality.
• Provide timely updates to management and the customer regarding deployment progress and any issues encountered.
• Ensure compliance with DoD policies procedures and security protocols during all service activities.
• Identify and resolve technical issues that arise within a complex system or network infrastructure.
• Assist in the development of deployment plans and timelines to meet project requirements.
• Foster strong relationships with customers acting as the primary point of contact for hardware-related inquiries and support.

Basic Qualifications:

• Bachelors Degree with 8 years of experience or a Masters Degree with 6 years of experience. Additional experience may be considered in lieu of a degree.
• US Citizen with at least a Top Secret clearance with the ability to obtain and maintain and SCI prior to your start date.
• Strong knowledge of workstation and hardware installation configuration and troubleshooting.
• Familiarity with network infrastructure and connectivity issues.
• Experience analyzing drawings and diagrams to facilitate deployment planning and execution.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• US Citizen with an active TS/SCI security clearance.
• Relevant certifications such as CompTIA A Network or similar credentials.
• Experience with inventory management and asset tracking systems.
• Knowledge of DoD policies and procedures related to IT and hardware deployment.
• Proven ability to conduct training sessions and technical presentations.
• Familiarity with project management principles and deployment planning.
• Strong problem-solving skills and a proactive approach to customer support.
• Experience in working with various operating systems and enterprise software applications.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.