Team Manager Claims Service Center

Key Responsibilities

• Identify and analyze relevant business trends and work with the Operations leadership team to problem-solve action plan and to determine system process and procedural improvements.

• Make business decisions that are financially responsible accountable justifiable and defensible in accordance with organization policies and procedures.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department.

• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas conflict and expeditious conflict resolution and the appreciation of diversity as well as cohesiveness supportiveness and working effectively together to enable each employee and the department to succeed.

• Maintain employee work schedules training vacations and paid time off cover for absenteeism and overtime scheduling.

• Coach and develop employees to meet or exceed Arbellas expectations for productivity quality and key performance indicators.

• Provide effective performance feedback through employee recognition rewards disciplinary action with the assistance of Human Resources when necessary.

• Appropriately communicate organization information through department meetings one-on-one meetings and appropriate email IM and regular interpersonal interactions.

• Recruit select train coach and develop employees to create talented teams to support sufficient staffing of highly engaged employees.

• Build independence and empower team members to improve workflows.

• Actively lead or contribute to initiatives and/or projects.

• Influence and motivate others to translate vision into action.

• Provide guidance to unit employees on Auto GL Property and WC claim creation and appraisal assignments

• Provide direction on claim setups in the different claim systems

• Perform other related duties as required or requested

Requirements

• Strong leadership communication customer service and problem solving skills required.

• Ability to create and lead high-performing engaging teams

• Experience leading employees in an operations call center customer service or claim related department desirable.

• Insurance claim or contact center experience desirable.

• Experience with Microsoft Office (Outlook Word Excel and Power Point).

Our current reasonable and good faith estimate of the annual salary range for this position is approximately $67000 - $72000 based on a variety of factors including but not limited to relevant skills and experience educational background and certifications performance and qualifications market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Job Grade:

70C