Mission Support Specialist

This position starts at a salary of $50460.00 (GS-07 Step 1) to $80243.00 (GS-09 Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed select the Rest of United States pay table. Some positions fall under a special pay rate depending on the series grade level and location of the visit this link to view special pay rate charts.

The Mission Support Specialist assists in providing direct advice and guidance to employees; developing and modified administrative program work methods approaches or procedures for delivering effective services. Duties and responsibilities include:

• Assisting in providing direct advice and guidance to USBP employees at headquarters and throughout the sector and independently coordinating the work of the assigned office for all administrative duties to include budget inventory property fleet workforce management workers compensation payroll and travel.
• Serving as the assigned sector supplies specialist and facilitating tracking and support in maintaining vehicle board with current mileage assigned agent and next service due; arranging for delivery of tires oil and filters from the sector for local repairs and service; and arranging to shuttle vehicles to and from local garages for scheduled service in accordance with agency guidelines and supervisor guidance.
• Completing monthly purchase card statement reconciliation.
• Scheduling bulk fuel deliveries; receiving invoices in Systems Applications and Products (SAP); and arranging for payment on the bulk fuel purchase card.

Conditions of employment

• You must be a U.S. Citizen to apply for this position.
• Males born after 12/31/1959 must be registered with Selective Service.
• Primary U.S. residency for at least three of the last five years (additional details below).
• All pre-employment processes will be conducted in English.
• You may be required to pass a background investigation.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees and to CBP employees specifically as well as the criminal conflict of interest statutes. Once you enter on duty these rules include obtaining approval for outside employment or business activity to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify an internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This is a bargaining unit covered position represented under the National Border Patrol Council - NBPC. For local chapter contact information see 07: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as:
  • Preparing reports by utilizing databases and automated systems.
  • Developing tracking and filing systems for incoming and outgoing documents.
  • Performing physical inventory and reporting inventory status.
  • Conducting analysis of data used by management.
  Experience 09: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level performing duties such as:
  • Developing and delivering briefings to managers to foster understanding and acceptance of findings and recommendations.
  • Collecting reviewing amending and certifying time and attendance for employees.
  • Processing invoices of purchases with the agencys fleet card.
  • Assisting in researching developing and analyzing internal policies.
  NOTE: Your resume must explicitly indicate how you meet this requirement otherwise you will be found ineligible. Please see the Required Documents section below for additional resume requirements.
  
  Education Substitution GS-07: Successful completion of one year of full-time graduate education from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the skills necessary to do this job. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available use 18 semester or 27 quarter hours.
  
  OR
  
  Superior Academic Achievement (SAA) may also substitute for the experience required at this level. SAA is defined as a bachelors degree from an accredited college or university with a grade point average of 3.0 or higher on a 4.0 scale having a class standing in the upper third of a graduating class or major subdivision or membership in a national scholastic honor society.
  
  Education Substitution GS-09: A Masters degree two full years of graduate education a J.D. or an LL.B. degree from an accredited college or university may substitute for experience required at this level. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available use 36 semester or 54 quarter hours.
  
  Combining Education and Experience: To combine your education and experience you must convert each to a percentage and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% in order to qualify. If your education is currently described in quarter hours convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. The two percentages must total at least 100%. More information on this qualification standard is located here.
  
  Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
  
  You must:
  • Meet all qualification requirements including education if applicable to this position subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 02/06/2026.
  The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently or have been within the last 5 years a political Schedule A Schedule C Non-career SES or Presidential Appointee employee in the Executive Branch you must disclose this information to the Human Resources Office.
  
  Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agencys core values of vigilance service to country and integrity. During the screening and/or background investigation process you will be asked questions regarding any felony criminal convictions or current felony charges the use of illegal drugs (e.g. marijuana cocaine heroin LSD methamphetamines ecstasy) and the use of non-prescribed controlled substances including any experimentation possession sale receipt manufacture cultivation production transfer shipping trafficking or distribution of controlled substances. For additional information on the preemployment process review the following link: Applicant Resources CBP Careers
  
  Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military.
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government.
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university.
  • Working as a contractor intern consultant or volunteer supporting the U.S. government.
  Probationary Period: All employees new to the federal government must serve a one-year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
  
  Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government you are not CTAP eligible. View information about CTAP eligibilityon OPMs Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP you must be rated at a minimum score of 85 for this position.

  Education

  Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
  

  Additional information

  Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
  
  Positions with known promotion potential do not guarantee promotion nor is the promise of promotion implied.
  
  The Department of Homeland Security encourages persons with disabilities to apply to include persons with intellectual severe physical or psychiatric disabilities as defined by 5 CFR 213.3102(u) and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans Peace Corps/VISTA volunteers and persons with disabilities possess a wealth of unique talents experiences and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

  Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.