Claims Specialist I, Commercial Casualty (NWAg)

If youre passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales as well as innovating and simplifying processes and operations to provide the best customer value then Nationwides Property and Casualty team could be the place for you! At Nationwide on your side goes beyond just words. Our customers and partners are at the center of everything we do and were looking for associates who are passionate about delivering extraordinary care.

As this is an entry level position in Specialty Commercial Casualty associates must be located within 35 miles of the main offices (Des Moines IA; Columbus OH; or Scottsdale AZ) and be willing to work in a hybrid format a minimum of 2 days per week.

What to Expect:

This position will handle General Liability Property Damage (GLPD) claims under the Farm Liability Commercial Auto and General Liability policies for commercial agribusiness and farm customers of NWAg. This position will not typically handle bodily injury claims.

Claim this position will encounter include property damage only scenarios for 3rd party claimants. Claim examples include: MVAs involving mobile equipment premises liability involving PD fuel contamination minor pollution spills from vehicles dairy contamination injury to animals in our Insureds care custody or control and escaped livestock causing PD.

Job Description Summary

Do you have a strong desire to resolve insurance claims by providing prompt courteous and fair service to customers Are you a skilled investigator negotiator and communicator If you thrive in an environment where you can problem-solve claims resolution while following processes that provide fair resolution customer satisfaction and cost management then we want to hear from you!

As a Claims Specialist youll investigate commercial bodily injury claims of low severity and complexity. Well count on you to promote and provide exemplary customer service. This may be accomplished through telephone or in person claims handling. Youll be responsible for handling claims according to prescribed authorizations.

Job Description

Key Responsibilities:

• Responsible for managing assigned claims with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.

• Determines proper policy coverages and applies best claims practices to conclude investigate evaluate and negotiate assigned material/physical damage claims cases according to company guidelines.

• Opens closes and adjusts reserves in alignment with company practices designed to ensure reserve adequacy. Recommends special reserves per company guidelines. Complies with file conferencing notification and authority procedures.

• Maintains and develops current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training session

• Submits severe incident reports reinsurance reports and other information to claims management as needed.

• Partners with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities.

• Assists or prepares files for lawsuit trial or subrogation.

• Initiates and conducts follow-up communications using claims systems and related business systems.

• Delivers a positive customer service experience to all internal external current and prospective Nationwide customers.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Commercial Claims Manager. Direct and indirect reports not typically assigned.

Typical Skills and Experiences:

Education: Undergraduate studies in business administration or related field preferred or relevant experience.

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Experience: One to three years of related experience in casualty claims or equivalent. Prefer exposure to commercial claims.

Knowledge Abilities and Skills: Knowledge of best claims practices to resolve claims of low severity and complexity. General knowledge of insurance theory and practices insurance contracts and their application and property damage estimating. Ability to operate various claims systems and related software. Ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Analytical skills necessary to make decisions/resolve conflicts such as application of coverages to submitted claims application of laws of jurisdiction to investigation facts application of policy exclusions and exceptions. Ability to successfully negotiate commercial claims of low severity and complexity. Organizational skills to effectively prioritize work. Command of written/verbal communication skills for contact and/or negotiations. Ability to operate personal computer and related software.

Other criteria including leadership skills competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the business unit executive and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Inside or field claims environment. May require ability to sit and use telephone and personal computer for extended periods of time. Representatives may be required to operate an automobile and have a valid drivers license with a safe driving record. Must be able to make physical inspections of accident scenes and property loss sites. Must be able to climb ladders balance at various heights stoop bend and/or crawl to inspect vehicles and structures. Must be able to work outside in all types of weather. Must be willing to work irregular hours and to travel with possible overnight requirements. May be on-call. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time. Extended and/or non-standard hours as required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit Check: Due to the fiduciary accountabilities within this job a valid credit check and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act individuals may contact the Smokefree Air Act Helpline at .

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills education training credentials and experience of the candidate; the scope complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job Sales Incentives based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Claims Specialist I Commercial Casualty : $55700.00-$103500.00

The expected starting salary range for Claims Specialist I Commercial Casualty : $55700.00 - $83500.00