Senior Director, Global Customer Care

• Lead global Customer Care operations acrossAmericasEMEA and APAC setting vision and driving strategy to deliver exceptional customer experience and advance cancer diagnostics worldwide.

• Provide executive leadership through managers of managers ensuring functional performance and alignment with long-term businessobjectives.

• Shape and execute global business plans influencing operational strategy and annual planning to achieve sustainable growth.

• Drive operational excellence in the Order-to-Invoice process embedding best-in-class standards process harmonization and continuous improvement culture.

• Establish andmonitorSLAs and KPIs unlocking peak performance and ensuring measurable results across all regions.

• Champion digital transformation integrating advanced tools and technologies to enhance efficiency and customer satisfaction globally.

• Build strategic partnerships with CommercialStakeholders Supply Chain Finance and IT resolving complex challenges and creating seamless customer journeys through collaboration and innovation

The essential requirements of the job include:

• BA/BSin Business Administration Operations Management or related field; or equivalent years of experience

• Extensive global leadership 15 yearsexperiencedriving customer service and care operations across multi-site complex organizations ensuring operational excellence and superior customer experience.

• Track recordof leading teams to manageend-to-end Order-to-Cash and Order-to-Invoice processes within highly regulated manufacturing and distribution environments delivering efficiency and compliance at scale.

• Proven ability to lead geographically dispersed teams across multiple cultures and regions fostering collaboration and alignment to achieve global businessobjectives cross-functionalprojectsand programs with exceptional organizational skills to manage multiple priorities in dynamic fast-paced environments.

• Track recordof implementing enterprise-wide process improvement initiativesleveragingLean Six Sigma and continuous improvement methodologies tooptimizecustomer-facing operations and deliver measurable business impact.

• Deepexpertisein ERP (SAP) and CRM platforms enabling data-driven decision-making and streamlined global operations.

• Executive-level communication and presentation capabilities adept at translating complex concepts into clear compelling business strategies for senior stakeholders.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel approximately25%of time including overnight travel to global team sitesacrossEMEA and APAC regions

It would be a plus if you alsopossess:

• Industry specialization in Life Sciences Medical Devices and Diagnostics with strong understanding of regulatory frameworks and quality standards.

• Experienced in deploying Danaher Business System (DBS) tools and embedding continuous improvement culture across global teams.

• AnMBA orAdvanced Degree

Leica Biosystemsa Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whetheritsa health care program or paid time off our programs contribute to life beyond the job. Check out our benefits atDanaher Benefits Info.

AtLeica Biosystemswe believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.Additionalinformation about this remote work arrangement will be provided by your interview team. Explore the flexibility andchallengethat working forLeica Biosystemscan provide.

The annual salary rangeORthe hourly range for this roleis$230000-$280000.Thisis the range that we in good faith believe is the range ofpossible compensationfor this role at the time of this posting. This range may bemodifiedin the future.

This job is also eligible for bonus/incentive pay.

We offercomprehensivepackage of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of payis considered to bewages or compensation until such amount is earned vested anddeterminable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employeeremainsin the Companys sole discretion unless and until paid and may bemodifiedat the Companys sole discretion consistent with the law.