About the Role:

Grade Level (for internal use):

Job Description: Apprentice Application Support Analyst

Join our dynamic Infrastructure & Operations team at S&P Global commodity Insights division as an Apprentice Application Support this role you will provide operational and technical support for business-specific applications and systems. Collaborating with Infrastructure support teams you will assist our business partners with first-line remote support for IT issues related to CI applications. Your responsibilities will include following standard operating procedures for incident and service requests proactively monitoring applications responding to alerts and providing periodic health check reports. Our team operates 24/7 requiring flexibility to work during APAC EMEA or AMER hours including weekends on a rotational shift basis.

Key Responsibilities:

• Serve as the first line of support for requests and incidents from business users ensuring prompt responses and resolution within service level agreements.
• Communicate effectively in both verbal and written business English including writing technical support and process documentation.
• Demonstrate excellent analytical and presentation skills.
• Provide outstanding customer support with patience for users of varying technical abilities.
• Work effectively under pressure in time-sensitive environments.

Qualifications:

• Bachelors degree in computer science Information Technology or a related field.
• Basic knowledge of operating systems preferably Linux or Windows Server.
• Familiarity with collaborative platforms like Microsoft SharePoint Box OneDrive and MS Teams.
• Understanding of infrastructure concepts related to distributed applications (load balancers networking firewalls NAT virtual servers).
• Exposure to tools such as PuTTY RDP SSH WinSCP MySQL Query Browser or other database tools.
• Basic knowledge of cloud computing (AWS) and proficiency in Microsoft Office/Office 365 especially Excel (macros worksheets and add-ins).
• Understanding of IT Service Management frameworks (ITIL or similar) is beneficial but not essential.

Preferred Skills:

• Internship or project experience in information technology.
• Eagerness to learn and adapt quickly.
• Strong communication skills.

About S&P Global Energy
At S&P Global Energy our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses governments and individuals with trusted data expertise and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks data and insights that customers need in order to plan confidently act decisively and thrive economically in a rapidly changing global landscape. Learn more at In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC