Administrative Support Assistant

Major duties include:

• Performs work involving the collection compilation analysis and data base maintenance and/or tracking of data and statistical information in support of the Patient Safety program operation.
• Analyzes patient safety reports and enters these reports in the Joint Patient Safety Reporting (JPSR) System.
• Coordinates and conducts Suicide Risk Assessments.
• Manages the National Center for Patient Safety (NCPS) database for EPVAHCS reports and enters Root Cause Analysis(RCA) into the NCPS RCA database SPOT.
• Participates in RCA cases as the recorder and/or the facilitator using appropriate tools such as flow charting brainstorming and cause and effect analysis.
• Communicates with staff to obtain additional and accurate information regarding adverse events and event disclosure.
• Coordinates weekly Patient Safety Environment of Care (EOC) rounds enters collected data into the data base and requests follow-up when required.
• Coordinates facility wide annual Patient Safety Events.
• Develops educational articles storyboards and/or staff notices as guided by the PSM to convey program information totarget audiences.
• Creates charters and time frames in collaboration with the Patient Safety Manager.
• Processes incoming and outgoing materials such as RCA Charter letters NCPS Newsletters posters and other forms of written communication.
• Schedules RCA Team meetings ensuring completion of required timelines coordinates meetings and/or schedules conferences.
• Provides support education and training to new and current employees on the web based JPSR system.
• Ensures the ongoing review of pertinent data related to the Patient Safety Program and HRO activities to include but not limited to NCPS Quarterly Reports NCPS Patient Safety Culture Survey (PSCS) Patient Safety Assessment Tool (PSAT) Patient Safety Program Site Visit Reports All Employ Survey (AES) and The Joint Commission Survey Reports

Work Schedule: Monday - Friday 8:00am to 4:30pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Support Assistant/PD00918-0
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

You may qualify based on your experience as described below:

*Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency); knowledge of VA JCAHO OSHA and other guidelines associated with violence prevention education and training; knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements; ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans their representatives visitors and all VA staff) in a courteous tactful and respectful manner; strong organizational and planning skills; knowledge of the Talent Management System (TMS); knowledge of MS Word and Excel or comparable word processing and data analysis software to effectively complete and manage correspondence tracking reporting and training-related initiatives; strong verbal presentation and communication skills; physical ability needed to instruct and train staff in all levels of PMDB. You will be rated on the following Competencies for this position:

• Accountability
• Attention to Detail
• Interpersonal Skills
• Reasoning
• Self Management

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination. The incumbent must possess the physical ability to complete all levels of PMDB training to garner a full understanding of the techniques and methods involved and actively train staff in all four levels of PMDB. This requires frequent physical effort standing walking bending sitting and hands-on therapeutic containment activity with employees during technique demonstrations.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

Junior IC