Technology Business Analyst

Frontier Economicsis an economics consultancy that tackles the big questions facing governments businesses and society. We help our clients to analyse and understand their markets and to formulate strategies based on sound economics. The methods and models we use are often complex but our advice is always succinct clear and honest.

The company has grown rapidly since it was founded over 25 years ago and currently has around 500 staff working across nine European offices (London Cologne Dublin Paris Brussels Berlin Madrid Amsterdam and Prague). It is employee-owned and has a strong culture of openness and employee engagement.

Technology Team at Frontier

The Technology Team at Frontier are responsible for enabling revenue generation improving excellence driving innovation and reducing risk across all of our UK and European offices. The team is made up of three distinct functions that focus on building partnerships in the areas of experience cyber security and business technology.

Job Description

The Technology Business Analyst is responsible for driving business and technology improvements through detailed business analysis ensuring the delivery of value-driven business solutions. This role plays a key part in bridging the gap between business needs and technological solutions through structuring and managing data-driven insights workflow analysis and process optimisation that supports collaborative and successful outcomes.

Working closely with the Business Partnership Manager the Technology Business Analyst will deliver on collaboratively agreed objectives that benefit our people clients and overall business efficiency.

Key Responsibilities:

Technology & Business Analysis:

• Conduct structured business analysis to identify inefficiencies and/or opportunities for improving technology and business processes

• Conduct interviews and workshops to gather information from users and management

• Translate business needs into clear actionable requirements

• Support AI-enabled decision support and optimisation use cases

• Support Workday and Microsoft Dynamics configuration and optimisation

Stakeholder Engagement & Documentation:

• Communicate key insights and recommendations to stakeholders ensuring clarity and alignment across teams

• Developing and maintaining detailed documentation of business processes policies and procedures inclusive of process maps flowcharts and diagrams to visualise current and future states

• Write user stories and use cases that describe how people will interact with systems

• Prepare presentations and reports for different audiences from executives to technical teams

• Conduct interviews and workshops with stakeholders to understand their goals challenges and requirements

• Developing and maintaining detailed documentation of business processes policies and procedures

Solutions & Continuous Improvement:

• Support testing efforts to ensure solutions work as intended.

• Monitor the effectiveness of implemented solutions

• Gather feedback from key stakeholders about system performance and usability.

Essential Requirements

• Capacity to break down complex problems analyse data effectively and develop logical well-reasoned solutions

• Skill in eliciting documenting and validating business requirements through interviews workshops and observation

• Ability to build relationships and manage expectations across diverse stakeholder groups.

• Capability to map current and future state processes identify inefficiencies and recommend improvements

• Sufficient knowledge of relevant systems technologies and data concepts to bridge business needs with technical solutions

• Experience with AI automation and data analysis

Desirable Skills & Experience

• Proficiency in French German or Spanish

• Experience with automation tools to enhance process efficiencies

• Knowledge of Agile Scrum or Lean methodologies for business and technology improvements

• Certification in Business Analysis (CBAP CCBA or equivalent)

• Experience working with cloud-based analytics platforms

• Experience with Workday Microsoft Dynamics or similar solutions

At Frontier Economics we are entirely employee-owned meaning every team member has a voice in shaping the companys future. Our collaborative culture encourages innovation open dialogue and shared success. Our stimulating and thought-provoking projects are complemented by a supportive and dynamic work environment designed to help you thrive and grow. We also offer:

• Hybrid Working: Employees are expected to work in the office at least two days a week with flexibility for remote work.

• Holiday Entitlement: 28 days of annual leave plus public holidays with the option to purchase up to 10 additional days of holiday per year.

• Parental Pay: Enhanced parental pay of up to 2 months of full pay and bonus for primary carers.

• Learning & Development: Extensive L&D opportunities including Career Development Reviews with support from a dedicated Mentor.

• Private Health Insurance: Fully covered Bupa health insurance with optional family coverage (partners premiums and taxes paid by the employee; children included at no extra cost). Additional cover (e.g. optical dental) can be added at the employees expense.

• Employee Assistance Programme (EAP) Free confidential support for work-life balance health family issues or job-related challenges available for you and your immediate family members.

• Income Protection Insurance All employees are covered by Frontiers Group Income Protection Scheme for long-term illness or disability.

• Life Insurance Company-funded Group Life Assurance Scheme covering all permanent employees from their start date.

• Cross-Office Travel & Secondments Opportunities for secondments to different offices or practices to expand skills and experience

If you have any questions or would like any additional information please email.

We are looking forward to receiving your application!

Frontier Economics is an equal opportunity employer and makes employment decisions without regard to race colour religion gender sexual orientation gender identity national origin disability status age or any other status protected by law. We are determined that everyone has an equal chance to join us and progress their career with Frontier. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion in all its forms. Read more about our incentiveshere.