Administrator Assistant Services

Administrator Assistant - Services

Murray UT

ABOUT VLCM

VLCM (pronounced val-com) is shaping the future of enterprise technology partnerships. As a trusted IT solution provider we specialize in cybersecurity data center infrastructure networking cloud VOIP end-user computing audio-visual physical security cabling and internet services. With clients across industries and geographies we solve complex IT challenges by collaborating with best-in-class technology partners and hiring the brightest minds in the business.

As a Utah Business and Salt Lake Tribune Best Place to Work winner we pride ourselves on a culture that balances excellence with family values transparency and long-term growth. At VLCM we Get IT Right-for our customers our partners and our people.

JOB DESCRIPTION

The Administrative Assistant supports VLCMs Professional Services organization by managing accurate and timely billing for hourly and project-based service work. This role is responsible for service invoicing applying additional charges and credits answering customer billing questions and coordinating parts and service charges with vendors and partners. The position requires strong organization attention to detail and the ability to independently set and meet billing schedules.

This role is also expected to continuously look for ways to simplify standardize and automate service administration and billing processes.

WHAT YOULL GET TO DO Prepare and process billing for hourly and project-based services

• Review service tickets and project documentation to ensure billing accuracy
• Apply additional charges credits and adjustments with proper documentation
• Respond to customer questions related to service billing
• Coordinate parts labor charges and credits with vendors and partners
• Establish and maintain service billing schedules and meet invoicing deadlines
• Use business systems to track and support service billing activities
• Build constructive working relationships with customers vendors and internal teams
• Identify opportunities to simplify streamline and automate billing workflows

WHAT WERE LOOKING FOR

• Strong attention to detail and accuracy
• Ability to manage multiple priorities and meet firm deadlines
• Comfortable setting schedules and holding to them
• Clear professional communication and customer service skills
• Ability to work independently and exercise good judgment
• Experience with and Microsoft Dynamics 365 Business Central is helpful
• Prior experience with services billing operations or accounting support is preferred

WHAT WE OFFER

• Find more work-life integration with work-from-home and remote opportunities
• Enjoy nonstop engagement and autonomy to do your job no micromanaging
• A fun creative environment to improve your skills learn and have fun
• A supportive leadership team and culture with a strong focus on family and work-life integration
• We are committed to the health and safety of our people
• Competitive salary
• Full benefits (medical dental vision 401k matching wellness etc.)
• Flexible Time Off
• Collaborating with smart coworkers who put customers first
• No jerks in the building!

Required Experience:

Unclear Seniority