Medical Support Assistant
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Job Location:
Chinle, AZ - USA
Yearly Salary:
$ 36464 - 47334
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary
Serves as a Medical Support Assistant providing a variety of duties associated with patient care and treatment in several outpatient clinics and medical facilities by coordinating clinic activities and ensuring the smooth operation of daily services. These Medical Support Assistant positions are located at multiple Indian Health Service (IHS) healthcare facilities across various locations.
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Total Compensation Package - Check out IHSs outstanding total compensation package for this job:
IHS Total Compensation of a Medical Support Assistant
All Grade levels MAY NOT be available at all locations.
- Receives and greets patients and visitors; provides general information and assistance.
Checks patients in and out of the clinic; verifies patient demographics and updates records as needed.
Schedules reschedules and cancels patient appointments using an electronic health record or scheduling system.
Answers telephones; routes calls; takes messages; and provides routine appointment and clinic information.
Maintains and files medical records and forms in accordance with privacy and confidentiality requirements.
- Assists with basic clinic administrative tasks such as preparing charts scanning documents and data entry.
Conditions of employment
Selectee may be subject to a probationary period
ESEP appointees typically serve a two year trial period
U.S. Citizenship is required
Selective Service Registration is required for males born after 12/31/1959
This is a designated position covered by Public Law 101-630 requiring contact or control over Indian children. Due to this requirement the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
IHS Selectees that will work in an IHS health care facility may be subject to Employee Health Policies related to Measles and Rubella and seasonal influenza immunizations. Vaccine exemption requests may be available according to the National and/or Service Unit guidance.
On-call hours or standby duty may be required. Position may be subject to rotating shifts: days evenings nights weekends and holidays.
You will need to set up direct deposit so we can pay you.
Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit Investigation Requirement:
This position requires the successful completion of a federal background investigation as a condition of employment.
A background investigation is a standard process used by the Federal Government to verify an individuals identity employment history education and other relevant information to determine suitability for Federal service.
Upon receipt of instructions applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability.
Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process.
Qualifications
To qualify for this position your resume must state sufficient experience and/or education to perform the duties of the specific position for which you are applying.
Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
MINIMUM QUALIFICATIONS:
GS-03: Your resume must demonstrate at least six (6) months of general experience. General experience is progressively responsible clerical office or other work that indicates your ability to perform the work of this position at the GS-03 level.
OR
One (1) year of education above the high school level. This education must have been obtained in an accredited business secretarial or technical school junior college college or university.
OR
A combination of education and experience that when combined fully meet the minimum qualifications for the GS-03.
GS-04: Your resume must demonstrate at least one (1) year of general experience. General experience is progressively responsible clerical office or other work that indicates your ability to perform the work of this position at the GS-04 level.
OR
Two (2) years of education above the high school level. This education must have been obtained in an accredited business secretarial or technical school junior college college or university.
OR
A combination of education and experience that when combined fully meet the minimum qualifications for the GS-04.
You must meet all qualification requirements by the respective cut-off day of rating to be eligible for consideration.
Education
This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles credit hours completed and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.
Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit
Additional information
Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.
This position may be covered by a Bargaining Unit.
Recruitment or relocation incentives may be authorized. A service agreement will be required.
Some locations may have a promotion potential to the GS-6 grade level. Promotion to the next grade level is at managements discretion and is based on your demonstrated ability to perform the higher level duties the continuing need for the higher level duties and Regulatory/Administrative approval. Promotion to the next higher grade level is not guaranteed and no promise of promotion is implied.
- You will be evaluated for this position in accordance with the OPM Merit Hiring Plan. As part of the application process you will be asked to provide short essay responses (200 words or less each) to the following four questions. How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government
- How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government
- In this role how would you use your skills and experience to improve government efficiency and effectiveness
- How would you help advance the Presidents Executive Orders and policy priorities in this role
- How has a strong work ethic contributed to your professional academic or personal achievements
- Your responses are optional and will not be scored.
- However they may be reviewed by hiring managers and agency leadership (or designees) during the evaluation process.
- You will be asked to certify that your responses are written in your own words and that you did not use a consultant or artificial intelligence (AI) tool (such as ChatGPT or Copilot).
This position requires a review of the applicants financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility maintain good standing with creditors and satisfy all legal financial obligations prior to applying.
Individuals with substantial delinquent or unresolved financial obligations-including but not limited to delinquent federal or state tax liabilities defaulted federal student loans court-ordered fines or fees or child support arrears-may be deemed unsuitable for employment with the Indian Health Service.
The first cutoff date will be Friday February 6 2026 at 11:59 pm EST. Future cutoff dates will be each Friday at 11:59 pm EST until the closing date.
You must complete the application process and submit all required documents electronically by 11:59 p.m. (Eastern Standard Time) of the cut-off date/day listed.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
