Senior Field Service Engineer

The group youll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance productivity safety andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

The impact youll make

As a Field Service Engineer at Lam you will step into the limelight of customer support. Youre on the front lines understanding customer needs and collaborating with various teams to deliver this role you will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation relocation of customer equipment performing associated start-up and troubleshooting activities.

What youll do

• Install and/or relocate equipment at customers sites. Conduct associated start-up cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary replace defective units components or parts where appropriate
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies sub-assemblies systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs service records part usage documentation diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of companys product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain companys assigned equipment (computer tool kit diagnostic test equipment spare parts etc.) in good working condition and ensure it is secure and accounted for
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Who were looking for

Minimum Qualifications:

• Bachelors degree in Electronics Engineering or related field and 5 years of experience; or Masters degree with 3 years; or equivalent work experience.
• Previous experience in installation maintenance repair or troubleshooting of semiconductor capital equipment.
• Self-starter who can work independently and has a deep desire to learn and grow with the Company
• Strong interpersonal and communication skills
• Able to actively engage customers on technical solutions
• Willing to support short term overseas assignment
• Able to work swing shift (Tues Sat and/or Wed Sun)
• Proficiency in interpreting electrical and mechanical schematics diagrams and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment or cleanroom suit.
• Frequently position oneself (e.g. bend stoop reach walk sit twist squat kneel climb stand) to perform job tasks for extended periods.
• Able to travel frequently domestically and internationally based on customer needs flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Able to perform rostered 24/7 on call standby duty for a week

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills both written and verbal in English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued included and empowered to achieve their full potential. By bringing unique individuals and viewpoints together we achieve extraordinary results.

Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies practices and procedures on the basis of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex (including pregnancy childbirth and related medical conditions) gender gender identity gender expression age sexual orientation or military and veteran status or any other category protected by applicable federal state or local laws. It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex youll work 3 days per week on-site at a Lam or customer/supplier location with the opportunity to work remotely for the balance of the week. Virtual Flex youll work 1-2 days per week on-site at a Lam or customer/supplier location and remotely the rest of the time.