Family Services Supervisor 1

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

The Division of Social Services is hiring five Family Services Supervisors located in Reno Sparks and Las Vegas.Under general supervision the incumbent will ensure services are provided to clients in accordance with applicable laws regulations policies timelines and requirements; train supervise and evaluate the performance of assigned staff; assign and adjust workloads; implement regulations or policy changes affecting the operation of the work unit; compile and review statistical data associated with unit activities from case records logs computer files and other sources and prepare requested reports. This position is located within the Division of Social Services field offices. PLEASE NOTE: If you are a current Family Services Specialist you must break out the levels of positions held (e.g. FSS 1 FSS 2 etc.).Family Services Supervisors plan organize and direct day-to-day activities of an assigned unit comprised of Family Services Specialists and ensure services are provided to clients in accordance with applicable laws regulations policies timelines and requirements.

Graduation from high school or equivalent education and two years of journey level experience performing social services case processing duties which included application of rules and regulations conducting personal interviews with applicants for the purpose of exchanging information documenting facts pertinent to program requirements and researching financial circumstances and determining eligibility; OR two years of experience as a Family Services Specialist III in Nevada State service in child support enforcement; OR one year of experience as a Family Services Specialist III in Nevada State service in eligibility or employment and training; OR two years of experience as a Family Service Specialist II in Nevada State service in eligibility or employment and training; OR an equivalent combination of education and experience as described above.

Establish unit procedures and provide technical guidance interpretation and clarification with respect to the application of program rules regulations and policies and procedures affecting assigned programs and practices; determine the effectiveness of or necessity for staff training by comparing information contained in case files to current requirements to ensure that services have been provided according to current policies and statutory requirements.

Train supervise and evaluate the performance of assigned staff; assign and adjust workloads; implement regulations or policy changes affecting the day-to-day operation of the work unit; conduct quality control reviews of unit casework; conduct and attend staff meetings to solicit input and solve problems related to program implementation mandated deadlines and quality control.

Ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives.

Compile and review statistical data associated with unit activities from case records logs computer files and other sources and prepare requested reports; identify and analyze program trends; communicate concerns and recommendations to management.

Develop and maintain cooperative relationships with agency staff other agencies and community organizations to exchange information coordinate services and activities interpret policies and procedures and fulfill program requirements.

Oversee administrative activities of a small satellite office in a rural area as assigned; ensure that work activities conducted by staff adhere to agency policies and procedures standards and regulations.

Perform related duties and special projects as assigned.

Under general supervision incumbents in this class plan organize and direct the day-to-day activities of Family Services Specialists. Incumbents ensure services are provided to clients in accordance with applicable laws regulations policies timelines and requirements; train supervise and evaluate the performance of assigned staff; assign and adjust workloads; implement regulations or policy changes affecting the operation of the work unit; compile and review statistical data associated with unit activities from case records logs computer files and other sources and prepare requested reports.

Working knowledge of: applicable rules regulations and policies and procedures pertinent to the program; federal and State non-discrimination and Privacy Act laws applicable to public assistance programs.

General knowledge of: guidelines and requirements of available social service programs; human relations characteristics and behaviors; training methods and techniques.

Ability to: interpret and apply policies and procedures to specific situations for clients and staff; effectively explain complex regulations and requirements; coach mentor and provide on-going training to assigned staff; conduct effective interviews; read and analyze reports; compile and interpret statistical data; operate computers sufficient to store access and retrieve data; establish and maintain cooperative working relationships with clients co-workers other agencies organizations and the public; review work products for quality quantity and timeliness; mediate disagreements and solve problems; analyze information problems situations practices or procedures to define objectives identify relevant concerns formulate logical conclusions and recognize alternatives and their implications; defuse potentially volatile situations; organize and prioritize work of others to meet required timeframes; establish and maintain rapport with management staff and the public; set priorities which accurately reflect the relative importance of job responsibilities; speak one-on-one or to groups with persons of various ethnic cultural and educational backgrounds; communicate effectively both orally and in writing; compare data to program standards and requirements; provide guidance to staff in recognizing signs of abuse or neglect and reporting requirements; analyze data and draw conclusions.

Recruiter Contact Information: Ana Maria Ornellas -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.