Loan Operations Supervisor II- Real Estate Secured Lending Payoffs

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Loan Operations Supervisor II oversees operations of several functions or processes within Loan Operations including managing personnel and daily workflow.

Depth & Scope:

• Supervises operations of multiple functions or processes within operations. Modifies procedures to improve performance of units supervised within framework of established policies
• Works with Group Management to address performance problems hire staff train team members etc
• Often manages a unit or units geographically separated from immediate management through subordinate supervisors
• Ensures SLAs are consistently met
• Generates Insurance Letters a 2nd review of all insurance letters is completed daily before mailing to the customer
• QC of department work provides a 2nd review and sign off on insurance checklists for all bank placed insurance collections
• Monitors day-to-day activities of the department
• Handles escalated customer issues if customer requests to escalate and reviews information with the customer
• Participates in project teams within team or across the division
• Reviews bank placement daily reports for volume of bank placement for day and reviews daily coming due reports for volume of agency faxes and calls for the day
• Works to incorporate WOW! Standards within team
• Facilitates meetings; records minutes
• Recommends and implements the achievement of process enhancements
• Applies knowledge of All Loan Operations in achieving efficiency and productivity objectives for the group
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
• Supervises bank conversions as they pertain to managed operational units. This includes but is not limited to: maintaining the project plan ensuring tasks are completed within established guidelines and the migration of all necessary functions
• Develops overall operational plans for assigned areas of operations. Participates in the development of strategic operational plans and leads the implementation of plans
• Develops and maintains an overall operating budget and ensures adherence to budget. May delegate budgetary assignments to subordinate managers
• Facilitates change through positive reinforcement of milestones and successes escalating key issues to more senior management as necessary
• Monitors production volumes SLAs staff capacity staff training needs. Provides recommendations for resource re-allocation adds to staff as needed (temporary/permanent)
• Completes the performance management process with employees supporting Employees in their personal and performance development
• Supervises the team by recruiting training and coaching

Education & Experience:

• High School Diploma
• 1-5 years experience
• In-depth knowledge of principles and practices related to the operational areas managed is required
• Strong leadership delegation coaching and mentoring skills
• Excellent problem/conflict resolution skills
• Excellent written and verbal communications skills
• In-depth knowledge of relevant banking rules and policies is required
• Ability to balance competing priorities and make sound decisions within and outside of established policy is required
• Ability to develop new policies and procedures in response to changes in business environment is required
• Work supervised is generally divided in 4 to 6 functions and total Employees supervised is usually between 35 and 75
• Occasional travel may be necessary

Preferred Qualifications:

• Prior leadership experience
• Residential Lending background
• Fidelity and Sagent/ Loanserv experience

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.