SiteOps Engineer

Why Choose TD SYNNEX

As a Fortune 500 global technology distributor operating in over 100 countries TD SYNNEX connects the worlds leading technology vendors with thousands of partners and customers. With over 22000 employees globally we support complex digital platforms that power critical business operations every day.

The Site Operations team plays a key role in ensuring platform stability reliability and continuous improvement across our Digital Business landscape. This role offers the opportunity to work close to production systems influence operational standards and have real impact on service quality across the organization.

About the Role

As a SiteOps Engineer you will be responsible for managing and resolving incidents and bugs across TD SYNNEX digital platforms. Youll combine hands-on technical skills with strong incident and stakeholder management ensuring issues are triaged investigated communicated and resolved with the underlying aim to prevent a re-occurance.

Youll work closely with Engineering DevOps Security QA and Business teams acting as a key operational representative within the Digital Business unit. This role can be based anywhere in Europe or APJ(subject to local hiring entity).

What Youll Do

• Lead and manageincidents ensuring correct triage prioritization investigationand resolution within SLAs

• Perform root-cause analysis and collaborate with architects and developers on technical solutions for bugs

• Ensure P1P4 incidentsare tracked managed and resolved within agreed SLAs

• Identify recurring issues and platform trends to reduce incident volume and improve reliability

• Act as change leadfor bug fixes and operational improvements

• Maintain high-quality incident and backlog management ensuring accurate reporting and data hygiene

• Mentor and support other SiteOps team members

• Build strong working relationships with Security DevOps QA Development UX Architecture and Business teams

• Continuously develop expertise in TD SYNNEX web solutions and operational processes

• Support the in-house SiteOps development team with technical debt tasks to ensure a bug free platform

What Were Looking For

• 3 years experience developing or supporting web solutions using C# .NET

• Solid understanding of incident and change management(ITIL v4 exposure is a plus)

• Strong knowledge of C# (.NET Framework) MVC and REST APIs

• Experience using observability tools(e.g. Dynatrace New Relic Prometheus)

• Experience with log analysis tools(e.g. Datadog Graylog Log Analytics AppInsights)

• Experience working in Agile / Scrumenvironments

• Proven ability to lead incidents through to resolution

• Comfortable working across distributed multicultural teams

• Fluent in English(written and spoken)

Nice to Have

• Strong stakeholder-facing experience in operational or customer-impacting roles

• Experience governing and reporting on SLAs

• Hands-on experience with Dockerand Kubernetes

• Relevant certifications in ITIL cloud platforms or observability tools

What We Offer:

We provide competitive compensation with annual salary reviews.

We value continuous learning and provide a clear progression plan.

Hybrid work (3 days at the office per week)

We provide comprehensive benefits including paid leave retirement plans and more.

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!