Nurse Manager Primary Care (Lake Baldwin)

The Primary Care Nurse Manager is responsible and accountable for the direction and supervision of the area specific orientation training development of staff and evaluation of individual staff performance. They function as a role model educator practitioner and supervisor providing leadership to the team. They support factors that impact customer satisfaction considering the client population including age and life stages state of health race and culture values and previous experiences. The Primary Care Nurse Manager influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include management of unit/program level quality improvement processes and initiatives as well as customer service programs.

The Nurse Manager has first-line supervisory authority responsibility and accountability for the 24/7 operations of their areas of practice. They will ensure that subordinate personnel provide timely nursing care which complies with generally accepted standards of clinical practice. This includes the authority to accept amend or reject the work of subordinates. The Nurse Manager has continuing responsibility for all the following functions: (1) Planning work to be accomplished by subordinates setting priorities and preparing schedules for completion of work; (2) Assigning work to subordinates based on priorities selective consideration of the difficulty and the requirements of the assignments and the capabilities of subordinates; (3) Evaluating the performance of subordinates; (4) Making recommendations for appointments advancements or reassignments of subordinates; (5) Giving advice counsel or instruction to subordinate personnel on work and administrative matters; (6) Hearing and resolving complaints of subordinates and referring more serious complaints not resolved to higher level supervisors; (7) Recommending and/or taking disciplinary action where appropriate; and (8) Identifying developmental and training needs of subordinates and providing or making provision for such development and training. Responsible for maintaining continuous accreditation readiness of their area of practice. Responsible for performance improvement data customer service/patient satisfaction patient and employee safety interviewing applicants employee relations standards of care and practice the work environment and accreditation and regulatory standards. Actively develops and manages collaborative partnerships with physicians and other clinicians. Responsible for staffing their areas of practice on a continual basis ensures staffing meets established nursing hours per patient day requirements and works with other Nurse Managers to identify and share resources.

Responsible for time scheduling of the department/area mentors staff deals with employee conduct and performance issues completes recurring reports and performance evaluations in a timely manner. Participates on service and medical center committees and task forces to improve nursing practice and patient care. Identifies educational needs of staff and ensures that these needs are addressed. Has an integral role in supporting and facilitating student nurse clinical experiences as well as orienting new Nurse Managers. Works in partnership with the union and adheres to EEO principles. Designates cross-coverage in their absence to handle administrative and clinical issues such as: staffing coverage granting leave and patient and/or staff issues.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary regular salary increases potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave 13 days of sick leave 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 7:30am - 4:00pm Monday - Friday (Flexible to meet needs of the organization)
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• You may be required to serve a probationary period.
• Complete all application requirements detailed in the Required Documents section of this announcement.

Qualifications

Basic Requirements:

• English Language Proficiency. In accordance with 38 U.S.C. 7403(f) no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a masters level bridge program in nursing who have completed coursework equivalent to a bachelors level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005 Appendix G6); OR In cases of graduates of foreign schools of professional nursing possession of a current full active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD).
• Current full active and unrestricted registration as a graduate professional nurse in a State Territory or Commonwealth (i.e. Puerto Rico) of the United States or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements but do not possess the required licensure may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.)

• Education: MSN or higher - highly preferred
• At least 12 months of experience working in a supervisory role such as Assistant Nurse Manager Nursing Supervisor or Nurse Manager
• At least 12 months of experience working as a Charge Nurse in PC At least 12 months of experience working as a Lead Preceptor in PC
• ANCC approved certification: Ambulatory Care - AMB-BC
• ANCC approved Certification: Nurse Manager NE-BC