Associate Technical Specialist
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Job Location:
Bozeman, MT - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Associate Technical Specialist - Remote
Intertek a leading provider of quality and safety solutions to many of the worlds top-recognized brands and companies is actively seeking an Associate Technical Specialistto join our Wisetail team. This is a fantastic opportunity to grow a versatile career in SaaS Support!
Intertek Wisetail provides a custom branded training and communication platform built to engage todays workforce with a complete learning management system giving customers the tools to grow their passionate workforce. Learn more atWisetail.com
What are we looking for
As an Associate Technical Specialist you will provide exceptional technical support to our will partner with our Client Experience and Engineering teams to investigate and resolve issues as well as make our product better. You will expand your technical skills and your product knowledge as you provide timely helpful and satisfying support to our clients.
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Responsibilities
- Respond in a timely fashion to all client inquiries
- Create track and resolve support tickets
- Provide exceptional customer service in every situation
- Investigate and troubleshoot issues
- Escalate issues to the appropriate internal teams
- Provide advice and guidance to clients
- Communicate actions and status to clients and internal teams
- Contribute to internal and external knowledge base articles FAQs and user guides
Minimum Requirements & Qualifications:
- 1-3 years of experience in a technical support role
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills
- Understanding of web application and relational database technologies
- A passion for customer service
- Able to participate in occasional evening/weekend on-call rotation
- Ability to work between 9am to 6pm Mountain time or 10am to 7pm MT.
Preferred Requirements & Qualifications:
- BS in Computer Science Business or related subject
- Experience with JIRA Confluence or similar tools
Benefits Information
In addition to competitive compensation packages when working with Intertek you can expect benefits including medical dental vision life disability 401(k) with company match generous vacation / sick time (PTO) tuition reimbursement and more.
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market with a proven high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion pace and precision we work to exceed our customers expectations while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
We Value Diversity
Interteks network of phenomenal peopleare our greatest assets and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation or who need assistance applying please call 1- (option #5) to speak with a member of the HR Department.
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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' oper ... View more
