Supervisor, Customer Care

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our collaborative team as a Customer Service Supervisor at Thermo Fisher Scientific where youll support and guide a team of customer service representatives in delivering exceptional customer this key role youll ensure effective order management enhance customer dedication and develop solutions to improve service delivery. Youll work with various departments to meet operational goals while supporting a culture of continuous improvement and excellence.

Working with our established brands youll oversee customer interactions from order processing to issue resolution ensuring quality service in support of our scientific community. This role offers professional development opportunities while contributing to our mission of enabling customers to make the world healthier cleaner and safer.

Key Responsibilities:

• Assist the senior management team in developing and executing strategic initiatives within the customer care department.
• Coordinate and facilitate communication between different teams within the customer care organization ensuring efficient workflow and information flow.
• Conduct research and analysis to support decision-making processes providing insights and recommendations to senior management.
• Prepare presentations and other materials for meetings on behalf of the senior management team.
• Monitor and track key performance indicators (KPIs) to assess the effectiveness of customer care operations and identify areas for improvement.
• Lead a team of customer service representatives in the field of complex administration order management quotations master data.

Expectations:

• Demonstrate exceptional organizational and multitasking skills effectively managing multiple projects and priorities simultaneously.
• Possess a strong understanding of customer care principles and best practices with the ability to apply them to drive operational excellence.
• Exhibit strong analytical and problem-solving abilities with the capacity to collect and interpret data to make informed decisions.
• Display excellent communication and interpersonal skills fostering effective collaboration with stakeholders at all levels of the organization.
• Be adaptable and flexible in a fast-paced and dynamic environment quickly responding to changing business needs.
• Exhibit a high level of professionalism integrity and confidentiality when handling sensitive information and interacting with stakeholders.
• Possess a strong attention to detail and a commitment to delivering high-quality work.

Skills:

• Strong project management skills including the ability to plan execute and monitor project activities to achieve desired outcomes.
• Excellent verbal and written communication skills with the ability to convey complex information clearly and concisely.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively with individuals at all levels of the organization.
• Demonstrated ability to think strategically and provide insights and recommendations based on data analysis and industry trends.
• Demonstrated skills in people management & development.

Experience:

• A minimum of 3 years customer service P2P or Procurement leadership experience is required preferably in a shared services environment.
• Requires a Bachelors degree from four-year college or university or equivalent work experience.

What We Offer:

• Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZÉP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.

• Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.

• Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.

At Thermo Fisher Scientific each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier cleaner and safer.
Please also join to our Talent community and get more information about the great opportunities in the future.

For more information please visit

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.