Medical Support Assistant (Advanced) Patient Aligned Care Team

This announcement will remain open until the February 10th closing date which is beyond the date that the system will no longer accept applications for the advertised position. The cut-off date is February 4 2026 OR the point at which the system receives the first 30 applications whichever comes first. Applications submitted after February 4 2026 may not receive addition due to the potential of a high volume of applicants not all applicants may receive consideration.


Total Rewards of a Allied Health Professional

The Medical Support Assistant (Advanced) coordinates with the patient care team to review the clinic utilization by using various reports (e.g. Clinic Utilization Statistical Summary) ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient interdisciplinary team VA medical centers and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults tests etc.). Duties include but are not limited to:

• participating in team huddles and team meetings to manage and plan patient care;
• setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs;
• may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
• monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-ray lab work);
• managing electronic wait list to verify and validate accuracy and resolve issues;
• participating and providing input in problem solving on operational issues or procedures in team meetings performing administrative follow up actions;
• participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
• evaluating patient information and clinic schedule lists to determine whether patient is vested;
• educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Policy.

Experience and Education.

Experience. Six months experience of clerical office customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR

Education. One year above high school; OR

Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Certification. None required.

Grade Determinations. In addition to the basic requirements for employment the following criteria must be met when determining the grade of candidates.

Medical Support Assistant (Advanced) GS-06

Experience. One year of experience equivalent to the GS-05 grade level. To qualify for this position you must demonstrate in your resume that you have experience that includes:

• Entering modifying retrieving sensitive information into or from electronic health records scheduling systems and/or reports;
• Scheduling medical appointments in a clinical setting;
• Performing patient support work;
• Providing customer service and identifying patient concerns to ensure satisfactory resolution;
• Advanced level of medical terminology.

1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
2. Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations.
3. Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns.
4. Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc.
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.