The GS 12 Supervisory Social Worker is responsible for direct supervision Clinical coordination and Leadership of Patient Aligned Care Team (PACT) Social Workers assigned to the Primary Care Division at the Clement J. Zablocki Medical Center in Milwaukee WI. The PACT is a comprehensive team which delivers primary care to Veteran patients in a longitudinal rather than episodic fashion and which has as its focus: prevention; health promotion coordination and chronic disease management.
Major Functions of the PACT Supervisory Social Worker include:
Administers information and analytical systems to evaluate and enhance the quality of service provided to patients.
Develops and implements information systems to track service activities including visits referrals patient demographics and patient satisfaction.
Develops implements and evaluates clinical guidelines and protocols to establish appropriate utilization of services.
Provides direct supervision and coordinates the day-to-day activities of a group of Social Workers performing work at GS-11 or GS-9 target GS-11 level in Primary Care clinics.
Provides clinical supervision administrative support technical assistance and other guidance as needed to accomplish the work and promote successful outcomes.
Establishes guidelines and performance expectations for staff which are then communicated through the formal employee performance management system.
Observes workers performance
Provides informal constructive feedback demonstrates and conducts work performance critiques and completes the formal employee performance appraisal process.
Resolves informal complaints and grievances through appropriate channels.
Provides advice and counsel to workers related to work and administrative matters.
Recommends disciplinary measures and takes appropriate administrative actions within the scope of delegated authority.
Reviews and approves or disapproves leave requests.
Assures that subordinates are adequately trained meet clinical competency requirements and fully comply with the provisions of safety regulations.
Coordinates and shifts employee workload to accomplish the work of the Primary Care Clinics.
The Social Work Supervisor is responsible for work assignments and review and supports the Program Manager and Division Manager with other administrative and personnel management functions relative to the social work staff assigned to Primary Care.
Work Schedule: Full Time Monday - Friday 8:00 am - 4:30 pm
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 08541F
Permanent Change of Station (PCS): Not Authorized
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
Basic Requirements:
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit:
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Manager