DSCSA Sr. Customer Service Specialist
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Job Location:
Fort Worth, TX - USA
Monthly Salary:
$ 20 - 34
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Schedule: 8am-5pm CT
Must have work schedule flexibility Monday through Friday between 6AM (CT) and 7:00pm (CT)
The DSCSA Tier 1 Representativeis responsible forprovidingbackofficesupport for inquiries related to the Drug Supply Chain Security Act (DSCSA). This role ensurestimelyaccurate and compliant handling of customer requests case documentation andissuetriage. The representative will support pharmacies providers and internal partners by delivering excellent customer service while adhering to regulatory guidelines and organizational quality standards.Documents customer interactions viaCustomer Relationship Management tool/Salesforceor other documentation and delivershighdegree of customer service with a focus on one touch resolution.
Key Responsibilities
Leverage Customer Support knowledge & experience to support inbound cases and outbound customer connections.
Serve as a liaison between our customers internal CS and DC partners.
Serve as a DSCSA Subject Matter Expert (SME) to support compliance with FDA regulations for product tracking Customer Support communications and process handling.
Support DSCSA Returns through escalation hand-offs from inbound Customer Support
Handle return escalations by working with multiple parties to update/edit serial tracking information.
MinimumRequirement
Typically requires 5 years of related experience.
Education
H.S. diploma or equivalent
Critical Skills
MS Office (Excel Word Outlook)
Goodoraland writtencommunicationskills
SAP CRM and SalesforceExperience
Organized and detail oriented
Problem solvingand conflictresolution Skills
Positive attitude with a strong work ethic
Excellent attendance record
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$20.75 - $34.58McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to .
Join us at McKesson!
Required Experience:
Senior IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more
