The Retail Division is hiring for the Midshipmen Store and the USNA Gift Shop. Employees may be scheduled for 8-hour shifts 1-3 days per week which may flex up to 5 days per week in support of USNA events including occasional holidays. Sales Associates must have availability to work year-round with at least 4 weekend days per month. Schedules may vary each season with Fall events and Football weekends Winter and Spring Break closure periods and Induction Summer activities.
Customer Service and Retail Duties - Achieves daily profitable sales goal by providing exemplary customer service to include greeting professional appearance positive attitude and approaching the customer suggestive selling and adding on. Must project the best image of USNA in addition must comply with the Public Affairs Office. Receives special order requests from authorized patrons and assists customers if needed. Incumbent prices special order merchandise and notifies customers when special order merchandise is received. Assists customers in locating merchandise throughout the retail stores. Assists in outfitting each new class of midshipmen in the summer of each year and throughout the year as required by directives from higher authority. Incumbents will issue pack boxes work issue stations fitting clothing check-out and processing midshipmen through sales store terminals as required. Completes retail reports and submits to management.
Point of Sales (POS) and Specialized Systems - Operates the point-of-sale terminal verifying that all merchandise is properly scanned verifies retail price verifies product information processes proper type of sale/ return in terminal properly secures credit card information and delivers receipt to customer. Secures register funds daily verifying all monies for the day and delivers cash to assigned terminal. At the end of workday counts/verifies all cash checks bank charges midshipmen charges and deposits same in drop safe per instructions reconciles accounts.
Inventory - Stocks and maintains the sales floor according to daily sales plan. Stays current with merchandise assortment. Assists management with pricing when needed. When warehouse shipments are received incumbent will check in merchandise stock shelves and assist in the maintaining the visual displays. Performs duties of repacking cartons labeling cartons with proper counts working with SKUs and descriptions of merchandise for transfer to the warehouse and other retail operations. Incumbent also transports packages to / from the warehouse using the department van. Incumbent will also conduct spot inventories as assigned during the year. Supports management during inventory and performs other tasks related to the retail operation within NABSD.
General duties - Maintains housekeeping standards such as dusting vacuuming and taking out trash. Provides on the job training to new sales store clerks as needed. Incumbent may be asked to transfer to another retail location as needed. Supports the business hours during the week and may include weekend shifts and holidays. Supports the safety and health program. Promotes employee involvement to identify and eliminate safety/health hazards in order to ensure an accident-free environment. Supports EEO policies and communicating support of those policies to all coworkers.
Maintains all USNA DOD DON and NABSD required training.
KNOWLEDGE SKILLS and ABILITIES (KSAs) requirements for this position are as follows:
** Your application must include narratives for each KSA using specific examples to demonstrate your qualifications and experience.
1. Incumbent must possess a minimum of 6 months of front-facing customer service experience. Experience working in a retail setting is preferred.
2. Incumbent must have the ability to multi-task and learn quickly. Experience working in a fast-paced environment is preferred.
3. Basic computer skills and a working knowledge of point-of sales (POS).
4. Experience performing inventory duties such as restocking sales floor conducting physical counts assisting with inventory control procedures etc.
Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Please be advised that applications received after Noon on the closing date listed above will not be considered. Some positions have special these cases selection is tentative pending satisfactory completion of said requirements. Applicants may be required to provide proof of education complete a pre-hire health screening etc. All selections are contingent on obtaining satisfactory employment reference checks. We are an E-Verify participant. Please be informed that applicants will be required to submit a federal government background check. As a condition of employment the selectee will be required to participate in direct deposit as specified in the negotiated agreement. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct. DON is an EEO employer. All qualified candidates will receive consideration without regard to race color religion sex national origin age disability marital status political affiliation or other non-merit factor. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This flexible position is not eligible for Benefits but NABSD employee perks include:
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
IC