Patient Scheduling Coordinator

The Patient Scheduling Coordinator is responsible for managing complex patient scheduling including multi-service appointments diagnostic tests and surgeries ensuring timely access and adherence to regulatory requirements. The role verifies insurance coverage secures prior authorizations and updates patient data in the Electronic Medical Record (EMR) system ensuring accuracy and compliance. The role also coordinates with clinic staff mentors junior staff and contributes to process improvements to optimize patient scheduling and access.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Manage complex scheduling andrescheduling forappointments procedures diagnostic tests surgeries and hospital admissions across multiple providers ensuring compliance with protocols and regulations.
• Greet and check in patientsassistwith required forms and prioritize urgent cases to supporttimelyaccess to care.
• Coordinate multiservice appointments managehighvolumephone calls and streamline scheduling workflows.
• Work closely with clinic staff and patients to secureprecertifications insurance details and financial information.
• Provide patients with appointment instructionsprevisitrequirements and clear communication to support understanding.
• Verify insurance coverage obtain prior authorizations and arrange interpreter services or special accommodations as needed.
• Organize departmental records and prepare patient outcome reports to supporttimelyfollowupand communication.

Education:

• High School Diploma or equivalentis.
• Associates degree in Business Administration Healthcare oranotherrelated field is preferred.

Experience:

• Atleast three years of customer service or healthcare related experience is required.
• Three or more years experience working in a medical office performing duties such as scheduling patient check-ins insurance verification andmaintainingmedical records is preferred.

License(s)/Certification(s):

• None