Global Service Process Owner SAP

About the role

In this global role within Aftersales Service Operations you will ensure that our ERP system is fully aligned with our business processes enabling efficient customer-centric service delivery worldwide. You will drive continuous improvement lead process standardisation and empower our teams through training and clear documentation.
In return for your strong ERP expertise cross-functional mindset and hands-on approach youll have the opportunity to shape global service processes work closely with diverse international stakeholders and play a key role in Sonovas transformation journeydirectly contributing to customer satisfaction and our mission to help everyone enjoy the delight of hearing.

More about the role

• Align global Aftersales Service processes with enterprise process architecture and ERP set-up
• Define harmonise and maintain global ERP service processes SOPs and related KPIs
• Act as a key interface between service operations and functions such as Finance Engineering SCM SAP/IT and Product teams
• Contribute functional expertise to SAP and IT projects to improve lead time cost efficiency and business model changes
• Support the development of aftersales service concepts for new products channels and business units and derive ERP system changes
• Lead and strengthen a global community of regional and local key users and process owners
• Drive process documentation standardisation training and knowledge transfer globally

More about you

Essential

• Degree or diploma in Engineering Supply Chain IT or a related field
• 5 years of combined business and IT experience translating business needs into ERP-supported processes
• Proven experience working with ERP systems (SAP S/4HANA required) in a global environment
• Strong background in change management continuous improvement and cross-functional project execution
• Excellent English communication skills

Preferred

• Project management qualification or experience
• Additional language skills (German and/or Spanish)
• Experience with tools such as Jira or reporting solutions

More about what we offer

As one of the worlds leading hearing care providers headquartered in Switzerland were committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development and there are exceptional growth opportunities with individual development plans.

For this vacancy only direct applications will be considered.