Technical Project Manager, Service Calls

Meters ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from Customers ISPs Partners and Technicians. Managing infrastructure at utility-scale demands consistent high-quality service and thats where you come in. Service Operations ensures that every network Meter deploys remains operational and resilient while growing with our customers.

A networks value compounds only with precise maintenance. Service Operations is where reliability meets growth: youll build the systems standards and tooling that keep Meters network design and management cohesive across a global fleet.

This is a technical project management role: youll turn urgent customer needs into scalable proactive infrastructure. As our product ecosystem expands youll keep the fleet aligned to our latest design principles delivering utility-grade reliability and performance. The platform to deliver utility-grade service at scale doesnt exist yet youll help build it.

What Success Looks Like

In your first six months youll design and operationalize the systems that make great service repeatable.

• Increase Velocity: >90% of service calls completed within SLA reducing mean time to resolution by 30%. Mean time to resolution is reduced by 30% unlocking greater efficiency and customer uptime.

• Boost Quality: Maintain <3% repeat-visit rate and <5% escalation rate across all service types.

• Delight Customers & Partners: Internal teams can rely on clear repeatable service processes that make collaboration seamless and customer satisfaction scores and partner feedback reflect a consistently excellent experience

• Build the Foundation: Deliver the first version of Meters global service operations framework defining how we deliver measure and scale service.

What Your Day-to-Day Will Look Like

From day one youll own and improve the systems that keep Meters networks running.

• Coordinate and Execute: Manage the daily service pipeline: triage issues prioritize dispatch and ensure readiness before technicians are onsite.

• Design and Standardize:Create playbooks checklists and decision frameworks that make great service repeatable across all geographies.

• Drive Technical Resolution: Partner with Engineering and Deployment Operations to identify recurring root causes and drive permanent fixes.

• Communicate Clearly: Keep Colleagues & Customers aligned on timelines priorities and outcomes.

• Instrument and Improve: Define metrics and implement the feedback loops to measure and continuously improve service performance.

Where You Can Take This Role

In your second year you might lead new-market service launches build global partner service standards or design the next generation of service tooling including predictive maintenance automated dispatching or service insight dashboards. The systems you create will form the backbone of Meters utility-scale reliability.

Who You Are

You bring order to complexity and energy to execution. You thrive where hardware software and people intersect balancing urgent response with system design.

• Youve managed field projects service programs or technical operations at scale.

• You think in systems: you dont just fix issues you design out their recurrence or push for it to be deterministically repeatable.

• You communicate clearly and manage stakeholders with calm precision.

• You use data to find leverage not just to measure activity.

• Youre motivated by impact keeping critical infrastructure running where it matters most.

Compensation

• The estimated base salary for this role is between $100000 $170000.

• Additionally this role is eligible to participate in Meters equity plan.

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Required Experience:

IC