IT Support Technician Apprentice
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you looking to kickstart your career in IT with progression opportunities for the future If you have a passion for IT an interest in troubleshooting and the enthusiasm to learn this role could be ideal for you.
PETA are proud to be working with Agile Global Logistics Group limited (AGL) to support them with the recruitment and training of a new IT Support Technician Apprentice. AGL have a fun friendly environment to work in and pride themselves on teamwork they would like someone who is passionate about the role and willing to learn on the job.
Training to be provided:
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
About the role:
As an IT Support Technician Apprentice you will be working with both internal teams and external clients providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything about IT support and will be guided by your mentor but also given the independence you need to be able to progress.
The IT Support Technician Apprentice will be responsible for the following duties:
As an IT Support Technician Apprentice you will be working with both internal teams and external clients providing excellent customer service and escalating unresolved customer issues to your Team Leader. You will be part of a team where you will learn everything about IT support and will be guided by your mentor but also given the independence you need to be able to progress.
The IT Support Technician Apprentice will be responsible for the following duties:
- How to escalate issues where appropriate
- Being the first point of contact for all incidents/requests via email and phone calls
- Installation/Maintenance/Configuration of a variety of Infrastructure Networking and Telephony Equipment
- Updating IT records and documentation
- How to perform and maintain daily system checks
What are the career prospects at AGL
An opportunity will be offered for the successful candidate upon completion of their apprenticeship for progression within the business.
Essential Skills:
It is essential that the IT Support Technician Apprentice has the following skills and personal qualities:
It is essential that the IT Support Technician Apprentice has the following skills and personal qualities:
- GCSEs in maths and English with at least a grade C/4 or equivalent
- A passion for IT
- Good communication
- Problem solving
- Using your initiative
- Prioritising tasks
- Manage time
- A full UK driving license is required due to client site visits
Desirable Skills:
It is desirable that the IT Support Technician Apprentice has the following skills and personal qualities:
It is desirable that the IT Support Technician Apprentice has the following skills and personal qualities:
- Knowledge of Microsoft operating systems
- Basic understanding of network concepts
- Basic understanding of cloud technology such as Microsoft 365 & Azure
- Willingness to actively learn and progress
- Be a dynamic team player
About You
About Us
AGL was founded to provide multi-carrier technology solutions to companies worldwide. At our heart were a team of technical specialists with a drive and determination to constantly innovate through our Clearview platform not just to keep pace with an ever-evolving industry but advance it forwards; so our clients feel the benefit of our robust technology that future proofs them.
We bring together decades of experience so that our clients can tap into this knowledge and grow their businesses. Were proud that AGL has evolved into a true bolt-on logistics department seamlessly integrating with clients to provide innovative technology that drives efficiency and improves the customer journey.
As AGL has grown and we welcome new expertise into our team so does our reach now supporting a diverse range of industries and sectors from homeware and electrical to sports apparel and fashion.
AGLs values are more than just well cultivated words. Theyve been crafted by the team with input from all departments to fully represent how we do business and how we interact with customers partners and each other. These are our standards our values and what we want AGL to mean to anyone we interact with.
We bring together decades of experience so that our clients can tap into this knowledge and grow their businesses. Were proud that AGL has evolved into a true bolt-on logistics department seamlessly integrating with clients to provide innovative technology that drives efficiency and improves the customer journey.
As AGL has grown and we welcome new expertise into our team so does our reach now supporting a diverse range of industries and sectors from homeware and electrical to sports apparel and fashion.
AGLs values are more than just well cultivated words. Theyve been crafted by the team with input from all departments to fully represent how we do business and how we interact with customers partners and each other. These are our standards our values and what we want AGL to mean to anyone we interact with.
Company Benefits:
- Pension contribution
- Holiday entitlement
- Free parking
- Social events
If this sounds like the ideal place for you to start your IT career APPLY today for the role of IT Support Technician Apprentice.
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
We offer award-winning Corporate Training, Apprenticeship Services and Venue Hire to businesses and students in Portsmouth. Get in touch today.
