Technical Services Manager

Job Description

Job Title: Technical Services Manager

Description

We are hiring for our client a well-established food manufacturing business who are seeking a Technical Services Manager to support and continuously improve food safety quality and regulatory compliance across their site.

This Technical Services Manager role will act as a key technical interface between the business customers and suppliers with responsibility for the Quality Management System internal audits supplier approval and customer technical support. Working closely with Technical Quality NPD Operations and Maintenance teams the Technical Services Manager will ensure the site remains fully audit-ready and compliant with BRCGS HACCP and legislative requirements.

This is a high-impact opportunity for an experienced technical professional looking to step into a broad systems-focused leadership role.

Top 3 Things to Know About this Job

1. Site-wide Technical Ownership You will own and develop the Quality Management System and food safety risk frameworks

2. Strong Customer & Supplier Interface Act as the technical lead for audits complaints and approvals

3. Career Progression Opportunity Join a business committed to food safety excellence and continuous improvement

The Role

• Maintain and continuously improve the site Quality Management System (QMS) in line with BRCGS HACCP and legislative requirements

• Lead internal audit programmes manage third-party audit actions and ensure timely close-out

• Act as a core member of the HACCP team supporting food safety risk assessments and controls

• Manage supplier approval programmes including evaluation audits re-approval and performance monitoring

• Own horizon scanning food fraud authenticity vulnerability assessments and mitigation plans

• Manage customer complaints investigations trending reporting and technical responses

• Support customer submissions retailer portals and technical documentation including specifications

• Host and support customer certification and regulatory audits

• Work closely with Operations and Maintenance to ensure acceptable fabrication and maintenance standards

• Ensure all technical systems remain audit-ready at all times

The Person

• Proven experience in a Technical Services Manager or similar food safety / quality systems role

• Strong working knowledge of BRCGS HACCP food legislation and retailer codes of practice

• Experience managing audits supplier approval complaints and technical documentation

• Confident communicator with the ability to engage customers auditors and internal teams

• Detail-driven with a proactive risk-based approach to food safety and quality

The Reward

• Competitive salary (negotiable depending on experience)

• Full-time permanent position

• Opportunity to influence site-wide technical strategy

• Supportive professional working environment

• Clear scope for long-term career development