Home Care Operations Coordinator

Objective

The Home Care Operations Coordinator oversees day-to-day office operations and provides administrative scheduling training/orientation and hiring support. This role ensures smooth office workflow accurate records timely communication and strong coordination between staff caregivers clients and leadership. This position will primarily work out of the Blaine Office location with some travel required with in the region we serve.

Reports to: Senior Helpers North Metro Owner

Salary: $25-$28 pr/hr

Hours: Business Operations 8:30-4:30 may vary from day to day. Flexibility required. Work demands may require more than forty hours per week to meet deadlines. Occasional early morning evening and weekend support may occur.

Primary Responsibilities

Office Administration & Operations

• Answer and screen incoming calls in a professional and courteous manner.
• Perform general office duties includingdata entry file maintenance and proper use and upkeep of applications pertaining to the business.
• Maintain accurate physical and electronic records; ensure files are organized and accessible.
• Coordinate office supplies equipment and space as needed.
• Prepare and distribute client welcome packets care plan binders employment paperwork and other documentation.
• Ensure all internal and external communications are sent promptly and in accordance with company policy.
• Assist with the Caregiver hiring process including recruiting interviewing and hiring caregivers scheduling interviews completing reference checks conducting background checks and assisting with orientation and training
• Input and maintain all caregiver and client information; ensure all caregiver employment files and client files are completed maintained and filed in accordance with state regulations; monitor license expiration dates and follow-up to ensure caregivers are in compliance
• Maintain all scheduling of caregivers according to assessment plans; respond to high-pressure situations where scheduling conflicts/emergencies and/or call-outs arise. Create and publish schedules on company cadence and coordinate coverage of open shifts/new schedule needs on an ongoing basis.
• Create/send client welcome packets; create/send appropriate material to prospective clients
• Assist with prospect in-home care assessments upon first meeting with family (with Owner) to ensure client personalities and interests match our team of caregivers.
• Collect review and reconcile time sheets with scheduling software; track late missing or incorrect submissions.
• Review caregiver and internal payroll as scheduled including monitoring pay rates hours and garnishments.
• Record and pay bills associated with your functions and invoices accurately and on time.
• Create and manage client welcome packets

Scheduling & Client Coordination

• Maintain caregiver schedules and address conflicts emergencies and call outs.
• Ensure schedules are completed at least three days in advance of shifts.
• Communicate schedule changes clearly and promptly to clients families and caregivers.
• Track and document call outs refusals late arrivals and early departures in company software.
• Coordinate shift coverage when caregivers are late or absent.
• Serve as the primary point of contact for and caregivers regarding staffing schedules.
• Maintain positive relationships with clients and caregivers; assist leadership with resolving complaints incidents and injuries.
• Rotating on-call scheduling support on a monthly basis

Hiring & Onboarding

• Collaborate with supervisors and managers to assess hiring needs.
• Post job openings and manage applicant tracking systems (ATS).
• Conduct pre-screen interviews verify references and evaluate applicant qualifications.
• Schedule interviews and document candidate communications.
• Coordinate on-boarding and orientation for new hires.
• Prepare new hire packets and employee handbooks.
• Maintain and audit employee personnel files for accuracy and compliance.
• Track required licenses certifications and documentation and notify leadership of missing items.
• Rotating on-call scheduling support on a monthly basis.

Qualifications

• Associate degree in Human Resources Business Administration or related field preferred (or equivalent experience).
• Minimum of two years of office or administrative experience.
• At least one year of experience in staffing scheduling or logistics preferred.
• Strong interpersonal communication and customer service skills.
• Experience with recruitment processes ATS systems and job boards.
• Proficiency with Microsoft Word Microsoft Teams One Drive Excel and standard office equipment.
• Ability to manage multiple priorities with attention to detail and accuracy.
• Team-oriented positive attitude and strong independent work ethic.
• Ability to read and interpret policies procedures and industry documentation.
• Ability to pass a criminal background check.

Senior Helpers North Metro Company Culture

As part of a franchise system that is the first and only national home care provider to receive certification as a GREAT PLACE TO WORK Senior Helpers North Metros culture is based on strong core values recognition of achievements and take pride in our team oriented and inclusive work culture and we recognize the work we do makes a difference in our Helpers North Metro serves clients in Andover Anoka Blaine Coon RapidsChamplin Circle Pines Elk River Ham Lake Lino Lakes Otsego and Ramsey.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

IND901