Guest Relations Executive, W London

London - UK

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

W LONDON CONTROL YOUR BEAT

Located in Soho W London owns the stage in the epicentre of the citys cultural core. Plugged in to the pulse of Londons energetic social scene this is where louder-than-life Soho mixes with the glitzy West End.

HOW YOU WILL MAKE A DIFFERENCE

Anticipate the Extraordinary
Proactively identify guest needs and preferences to deliver a stay that feels effortless intuitive and unmistakably W.
Whos List Mastery
Own and curate the Whos Listcapturing VIPs Ambassadors opportunity guests and moments that matter.
Amenity Curation & Scheduling
Strategically plan schedule and manage amenities to create moments of delight that go beyond expectations.
Meet & Greet Magic
Meet and greet all Whos uncover golden nuggets and recognize celebrations that deserve a little extra wow.
Flawless Rooming Execution
Ensure all met guests are accurately roomed to reflect status preferences and purpose of stay.
Guest Radar Ownership
Monitor manage and follow through on all Guest Radar communicationclosing the loop every time no exceptions.
Celebrate Loudly Deliver Perfectly
Plan and execute unforgettable setups for celebrations VIPs and special momentsevery detail intentional every touch elevated.
Ambassador & Opportunity Review
Review Ambassador and high-potential guests daily to unlock opportunities for meaningful engagement.
Guest Likes Perfected
Capture manage and activate guest likes to personalize every stay with signature W flair.
Insight-Driven Reporting
Build comprehensive guest reports that track trends preferences and opportunities to elevate future experiences.
VIP Point of Contact
Serve as the dedicated point of contact for high-paying guests and VIPsensuring seamless communication and iconic service from pre-arrival to departure.

YOUR EFFORTS OUR APPRECIATION

Meals- Tasty and Varied Complimentary Meals in our Green Room canteen.
Service Charge -Paid each month!
Learning and Growing -Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships -Opportunities to undertake an apprenticeship to support your development in your role.
Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
Uniform Provided -Dry cleaning included.
Company PensionScheme Save for your future.
Take Care -Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Celebrate- Awards and Recognition Celebrations
BenefitHub - Access to further discounts for shopping cinema tickets technology and more!
Events -Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
Global Marriott Hotel Discounts Accessible to you and your loved ones travel the world with Marriott International.
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Please note all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

DescriptionW LONDON CONTROL YOUR BEATLocated in Soho W London owns the stage in the epicentre of the citys cultural core. Plugged in to the pulse of Londons energetic social scene this is where louder-than-life Soho mixes with the glitzy West End.HOW YOU WILL MAKE A DIFFERENCEAnticipate the Extraor...

Description

W LONDON CONTROL YOUR BEAT

HOW YOU WILL MAKE A DIFFERENCE

Anticipate the Extraordinary
Proactively identify guest needs and preferences to deliver a stay that feels effortless intuitive and unmistakably W.
Whos List Mastery
Own and curate the Whos Listcapturing VIPs Ambassadors opportunity guests and moments that matter.
Amenity Curation & Scheduling
Strategically plan schedule and manage amenities to create moments of delight that go beyond expectations.
Meet & Greet Magic
Meet and greet all Whos uncover golden nuggets and recognize celebrations that deserve a little extra wow.
Flawless Rooming Execution
Ensure all met guests are accurately roomed to reflect status preferences and purpose of stay.
Guest Radar Ownership
Monitor manage and follow through on all Guest Radar communicationclosing the loop every time no exceptions.
Celebrate Loudly Deliver Perfectly
Plan and execute unforgettable setups for celebrations VIPs and special momentsevery detail intentional every touch elevated.
Ambassador & Opportunity Review
Review Ambassador and high-potential guests daily to unlock opportunities for meaningful engagement.
Guest Likes Perfected
Capture manage and activate guest likes to personalize every stay with signature W flair.
Insight-Driven Reporting
Build comprehensive guest reports that track trends preferences and opportunities to elevate future experiences.
VIP Point of Contact
Serve as the dedicated point of contact for high-paying guests and VIPsensuring seamless communication and iconic service from pre-arrival to departure.

YOUR EFFORTS OUR APPRECIATION

Meals- Tasty and Varied Complimentary Meals in our Green Room canteen.
Service Charge -Paid each month!
Learning and Growing -Access to the best digital and classroom based training resources and cross exposure opportunities
Apprenticeships -Opportunities to undertake an apprenticeship to support your development in your role.
Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service)
Uniform Provided -Dry cleaning included.
Company PensionScheme Save for your future.
Take Care -Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Celebrate- Awards and Recognition Celebrations
BenefitHub - Access to further discounts for shopping cinema tickets technology and more!
Events -Monthly Calendar of Associate Focused & Fun Events
Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
Global Marriott Hotel Discounts Accessible to you and your loved ones travel the world with Marriott International.
Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties
Spa Discounts 30% discount in our Away Spa

ELIGIBILITY TO WORK IN THE UK

Key Skills

Special Events
Blog Posts
Account Executives
Fact Sheets
Press Releases
Account Management
Twitter
Client Relationships
SEO
Content Marketing
Client Meetings
Facebook
ROI
Client Contact
Client Service

Apply Now

About Company

Marriott Hotels Resorts

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click