Systems Configurator – Manufacturing Collaboration Platform

Job Description

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren MI Austin TX or Mountain View CA three times per week at minimum or other frequency dictated by the business if more than 3 days.

The Role

The Systems Configurator is an individual contributor role focused on configuring pre-existing enterprise software (specifically Workjam) to meet complex GM Manufacturing business requirements. Rather than writing custom code this role centers on application and systems configuration testing and continuous improvement to ensure Workjam effectively supports shop-floor operations and broader manufacturing needs.

The ideal candidate has hands-on experience building and configuring enterprise applications understands security and audience management and is comfortable testing and automating workflows to enhance productivity across the organization. They collaborate closely with business partners IT teams and plant stakeholders to translate business processes into robust scalable configurations.

This Systems Configurator position is critical to unlocking the full value of Workjam for GM Manufacturing ensuring plant teams have the right tools access and workflows to operate efficiently and safely. By combining a strong understanding of business processes with hands-on configuration expertise the Systems Configurator helps deliver scalable reliable solutions that support GMs broader digital manufacturing strategy.

What Youll Do

Configuration & Implementation

• Configure the Workjam platform to align with GM Manufacturing business process rules and operational requirements ensuring the solution effectively enables GMs business.
• Configure and maintain data-driven integrations from existing source systems (e.g. Workday) and other enterprise platforms ensuring the application properly utilizes incoming data without requiring custom software development or coding.
• Leverage existing master data organization structures and user attributes to drive application behavior and ensure they are correctly reflected in Workjam configurations.

Security Access and Audience Management

• Configure and maintain security groups roles and permissions so users have the appropriate access views and capabilities within Workjam.
• Ensure local manufacturing records (e.g. plant-level identifiers lines departments shifts) are correctly utilized within the software to support accurate targeting and segmentation.
• Partner with security and compliance stakeholders to align configurations with access control privacy and regulatory requirements.

Testing Quality and Support

• Design execute and document test scenarios to validate configurations integrations and new capabilities ensuring they function as intended across environments before deployment to production.
• Perform troubleshooting incident resolution and root-cause analysis for configuration-related issues collaborating with internal teams and vendors as needed.
• Provide post-implementation support including monitoring system performance validating configuration outcomes and addressing defects or gaps identified by end users.

Upgrades Enhancements and Continuous Improvement

• Lead or support the planning and execution of software upgrades ensuring that configurations remain compatible and that new features are evaluated and leveraged where beneficial.
• Identify opportunities to streamline processes automate workflows and improve user experience within Workjam based on feedback from plants and stakeholders.
• Maintain clear and up-to-date configuration and process documentation including design decisions configuration standards and runbooks.

Stakeholder Collaboration

• Partner with Manufacturing HR Operations and IT stakeholders to understand business processes requirements and constraints and translate them into sustainable configurations in Workjam.
• Communicate configuration changes impacts and timelines clearly to plant leadership and other stakeholders using simple non-technical language where appropriate.
• Serve as a platform champion educating users and partners on Workjam capabilities best practices and new features.

Your Skills & Abilities (Required Qualifications)

• 2 - 5 years of relevant experience in systems configuration application configuration enterprise application administration or a closely related role.
• Strong understanding of enterprise application functionality and features including:
  • Role-based access and security models
  • Configurable workflows and tasking
  • Data-driven configuration and targeting
    without requiring deep software architecture or custom development expertise.
• Demonstrated experience in problem solving troubleshooting incident resolution and testing for enterprise systems.
• Ability to translate business processes and operational needs into clear consistent configuration requirements and user stories.
• Strong analytical skills with high attention to detail in validating data user access and end-to-end workflows.
• Effective communication and collaboration skills with the ability to work across technical and nontechnical stakeholders (e.g. Manufacturing HR Operations plant leaders vendors).
• Demonstrated willingness to learn adapt and grow into a subject-matter expert on the Workjam platform over time.

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Bachelors degree in Information Systems Computer Science Engineering Business or a related field.
• Hands-on Workjam software experience including configuration administration or implementation on the platform.
• Experience supporting or configuring systems in a manufacturing or industrial environment.
• Familiarity with Workday or similar HR / Workforce Management systems and their integration patterns with downstream applications.
• Experience with change management including documenting changes participating in CAB (Change Advisory Board) discussions and ensuring appropriate approvals and communication.
• Curious and proactive with a strong desire to deepen expertise in the Workjam platform and related GM Manufacturing processes.
• Comfortable working in a fast-paced hybrid environment balancing on-site collaboration with remote work.
• Organized and disciplined in documenting work following standards and adhering to governance processes.
• Customer-focused mindset with a passion for improving enduser experience and manufacturing productivity through well-designed system configurations.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

Compensation:

• The expected base compensation for this role is: $83800 - $150200. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential:An incentive pay program offers payouts based on company performance job level and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical dental vision Health Savings Account Flexible Spending Accounts retirement savings plan sickness and accident benefits life insurance paid vacation & holidays tuition assistance programs employee assistance program GM vehicle discounts and more.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g. H-1B OPT STEM OPT CPT TN J-1 etc.)

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