Host

JOB OVERVIEW:

Under the general guidance of the F&B Manager the Host is responsible for managing the guest reception and seating process within the restaurant. The Host ensures a warm and professional welcome maintains efficient seating flow and supports the front-of-house team in delivering outstanding guest experiences. This role is key to upholding the restaurants hospitality standards and creating a positive first impression for every guest.

YOUR KEY RESPONSIBILITIES:

• Greet and welcome guests warmly and professionally upon arrival creating a positive first impression and setting the tone for their dining experience.
• Manage guest reservations waitlists and seating assignments efficiently to optimize table turnover and minimize wait times.
• Coordinate closely with the front-of-house team including servers and kitchen staff to ensure smooth guest flow and timely seating.
• Provide accurate and timely communication to guests regarding wait times special requests and seating availability.
• Assist in training new hosts and support ongoing development by sharing best practices and company service standards.
• Maintain cleanliness and organization of the host station and entrance area to ensure an inviting environment.
• Monitor guest feedback related to seating and arrival experience and report any issues to management promptly.
• Adhere strictly to health safety and restaurant policies and procedures to provide a safe environment for guests and staff.
• Support team morale by fostering a collaborative and positive working environment.
• Complete necessary daily reports and logs accurately and submit to management as required.
• Assist with other front-of-house duties as assigned to ensure overall operational efficiency.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service. 
• We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High school diploma or equivalent education required; Bachelors degree preferred.
• Previous experience in a customer service or hospitality role preferably in an upscale or fast-paced dining environment.
• Strong knowledge of front-of-house operations including reservation management guest seating and customer service best practices.
• Excellent verbal and written communication skills in English with a friendly and professional demeanor.
• Ability to multitask effectively and remain calm under pressure in a busy restaurant environment.
• Highly observant and quick to respond to guest needs and operational challenges.
• Physically able to stand or walk for a minimum of eight hours per shift.
• Capable of twisting reaching bending pushing pulling and carrying items as necessary to perform job duties.
• Ability to push or lift objects weighing up to 20 lbs consistently such as chairs menus or equipment.
• Strong interpersonal skills with a team-oriented attitude and a commitment to providing exceptional guest experiences.
• Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations. Additional language ability preferred.
• All team members must maintain a neat clean and well-groomed appearance. Specific department  uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time