Senior Manager, Privacy, Program Governance and Operations (4468)

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

As part of Global Compliance Privacy along with other risk and oversight partners provide objective guidance independent challenge and risk-based oversight of TDs compliance with applicable privacy laws rules and regulations (LRRs). Privacy plays a key role supporting TDs Regulatory Compliance Management (RCM) Framework which sets out the structures processes and key control elements through which Risk Owners and Oversight Functions globally are expected to manage and mitigate regulatory compliance risk inherent in their business or corporate segment activities.

Privacys mandate is to promote a culture of privacy compliance through global and jurisdictional policies standards and guidelines that: (i) align to regulatory requirements and TDs Enterprise RCM Framework and related Standards; (ii) reinforce enterprise-wide privacy accountability; and (iii) are adaptable to regulatory change and the evolving needs of our businesses.

The Privacy Program Governance and Operations team has a global mandate working in partnership with the jurisdictional Privacy Offices.

Job Description

Reporting to the AVP Privacy Program Governance and Operations this role provides program governance and operational support to the broader Privacy team.

Key accountabilities include:

Oversee their teams:

• Execution of various components of TDs Regulatory Compliance Management (RCM) program including: management and tracking of RCM deliverables across the broader Privacy team maintaining supporting documentation and evidence and leading RCM activities with a global reach (e.g. self-reflection attestations assessments) in coordination with the jurisdictional Privacy Offices.

• Coordination of responses to requests from Compliance Program Management (CPM) teams (e.g. QA/QC RCM Framework and Standards reviews).

• Management of regulatory change including ownership of the Global Privacy Regulatory Change Procedure and processes and engaging with jurisdictional Privacy Change Leads to identify analyze notify assess and oversee Risk Owner implementation of regulatory change. Secure regulatory program support for material regulatory change and act as a regulatory advisor supporting such programs.

• Maintenance of processes to complement and overlay oversight practices aggregating and analyzing outcomes of RCM activities to effectively provide a horizontal and comprehensive view of the control environment for privacy regulatory compliance across the enterprise and influence Privacys strategic direction and priorities.

• Engagement with Privacys Insights and Reporting team to support routine and regular reporting of privacy matters including regulatory noncompliance emerging trends and risks.

• Development and maintenance of Privacys global governance documentation including the Global Privacy Policy and other global standards guidelines procedures etc.

• Coordination of training including managing L&D engagements for Privacy owned mandatory enterprise training (i.e. Privacy at TD Anti-Spam Legislation at TD) and developing other specialized training and communications (e.g. material regulatory change employee onboarding) where required.

• Coordinating and facilitating Privacy Forums (with Privacy Designates and Compliance partners globally) and Global Privacy Team Meetings. Includes establishing robust agendas scheduling and developing presentation materials with engagement from jurisdictional Privacy Offices.

• Execution of operational support to the broader Privacy team (e.g. management of governance documents TD Central pages and the global mailbox).

• Conduct meaningful analysis at the functional and/or enterprise level using results to draw conclusions make recommendations assess the effectiveness of programs/ policies/ practices.

• Plan and execute strategic activities review and communicate results and adjust priorities accordingly.

• Proactively identify key business opportunities research and recommend enhancements / modifications develop strategies to achieve recommendations and work closely with team to execute and implement.

• Maintain strong relationships with key stakeholders and be an ambassador for TDs privacy program across the organization.

• Consistently exercise discretion in managing correspondence information and all matters of confidentiality; escalate issues where appropriate.

• Lead coach and manage a high performing team on delivery of Compliance programs.

• Provide thought leadership and grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.

• Maintain expert knowledge of relevant privacy LRRs and Privacys Oversight Function accountabilities under TDs Enterprise RCM Program.

• Lead/support special projects as required.

Other Qualifications/Skills/ Experience:

• Familiarity with regulations compliance strategies and risk management; possesses and demonstrates expertise in advisory policy change management project management and operations.

• Strong ability to:

  • Contribute to the strategic direction of the Compliance advisory function and provide trusted and reliable reporting advice and opinion to senior leadership.

  • Establish goals and objectives that support the strategic plan.

  • Make an impact influence and achieve results with effective negotiation problem-solving and communication skills.

  • Work collaboratively and build relationships across teams and functions.

  • Work successfully as a member of a team and independently.

  • Exercise sound judgement in making decisions.

  • Analyze organize and prioritize work while meeting multiple deadlines.

• Excellent verbal and written communication skills with an ability to interact at various levels of the organization and tailor communications to the intended audience.

• Highest personal and professional integrity and standards to advance TDs vision and protect the brand.

• People leadership and management experience focused on talent development and coaching to nurture a high performing team.

• Strong problem solving & analytical skills including the ability to comprehend a situation by breaking it down into its components and identifying underlying issues.

• Strong relationship building and negotiation skills and the ability to interact with sensitivity and leadership to advance and influence the culture Compliance aims to promote.

Education and Accreditation

• Undergraduate degree with 10 years relevant experience.

• Background in Privacy (including certification with the International Association of Privacy Professionals) Compliance and/or Risk would be considered an asset.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):