Senior Delivery Operations Analyst

San Jose, CA - USA

Yearly Salary: $ 98800 - 202250

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

We are looking for a Senior Delivery OperationsAnalystto join our dynamic team at Adobe. This outstanding role goes beyond traditional reporting.You will build and manage a driver-based demand revenuecapacity planningmodelandadditionalsupporting analysisfor our Americas Services Delivery business. You will develop a scalable planning framework that aligns sales pipeline andbookingssignals with backlog revenue burnutilization and hiring capacity. This framework enables leaders to make faster data-backed decisions.Youllcollaborate closely with Finance OperationsSales Delivery Systems and Analytics teams - comebepart of our dynamic operations team!

WhatYoullDo

Demand Modeling & Revenue Forecasting

Model theend to endflow bymaintainconnection points (Bookings > Backlog > Revenue Burn > Revenue Forecast) with clear driver logic and traceability

Ensure forecast logic reflects delivery motion differences that affect revenue recognition such as Time & Materials burn Fixed Price / Milestone-based delivery Ratable Percent Complete

Own monthly variancedrivers focusing on Backlog Burn Rates Book-to-Bill start-date shiftsutilizationchanges and mix impacts and update forward assumptions with detailed rationale

Scenario modeling by building what-if capabilities based on pipeline conversion start timing ramp curvesutilizationtargets etc. to pressure-test outcomes and inform leadership decisions

Capacity & Workforce Planning

Translate demand into capacity by converting forecasted revenue/burn into role-based supply needs accounting for ramp time attrition skill mix and billability assumptions

Provide insights into Billable vs. Productive Utilizationidentifybench pockets and bottlenecks and recommend rebalancing redeployments skills alignment subcontractor usage before hiring

Support capacity planning with options such as subcontractors/partners whenappropriate to meet demand without over-hiring

Model Governance Data Quality & Standard Outputs

Build controls for data quality checks reconciliation to finance actuals and a transparent change log of assumptions and driver updates

Align with global partners to drive a standardized taxonomy for business metrics (headcountutilization backlog burn bookings) definitions to ensure clarity

Producea consistent executive-ready output (metrics drivers narrative risks recommended actions)

Tools Systems & Automation Path

Primary build environment (near-term): Advanced Excel modeling with structured inputs/logic/outputs auditable assumptions and performance-optimized design

Work with data sources such as CRM signals (e.g. Salesforce Dynamics Clari pipeline stages/velocity) Professional Services Automation (PSA) and Resource Management systems Financeactualsand reporting

Partner with Data/BI teams to automate ingestion and publish repeatable views using SQL with Tableau or Power BI

Collaborate with Ops tooling initiatives to reduce manual effort and improve visibility as we scale

WhatYoullNeed to Succeed

Experience & Background (Required)

10 years in Strategic Finance FP&A Revenue Operations or Professional Services Operations within Tech/SaaS/Consulting

Experience building andmaintainingdriver-based models from scratch

Strong services businessproficiency: backlog burnutilization realizationmarginand the operational drivers that move them

Technical Skills

Advanced Excel: builds scalable systems with structured design dynamic drivers robust controls and advanced formulas

Forecasting techniques such as seasonality ramp curves regression and sensitivity testing

SQL (preferred): ability to extract/validateinputs from CRM/PSA sources; comfortable withjoins aggregations and data validation

BI familiarity (preferred): Tableau / Power BI concepts (metrics semantic definitions dashboards refresh cycles)

Working Style / Attributes

We seek a systems thinker who can build models with governance documentation controls and clear definitions. You should be a structured operator who can turn ambiguity into a repeatable monthly rhythm and decision-ready outputs. As a confident partner you communicate insights clearly challenge assumptions with data and collaborate effectively across global teams Finance Sales and Delivery.

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$202250 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California the pay range for this position is $139700 - $202250 In Illinois the pay range for this position is $121300 - $175600

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Senior IC

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...