Strategic Account Director

Position Summary

The Strategic Account Director is a seniorsales professionalresponsible for managing and expanding relationships with HeraeusMedeviosmost critical high-value customers. The Senior Account Director is focused on driving revenue growth within existing accountsidentifyingnew opportunities and serving as the primary relationship manager to ensure long-term customer satisfaction and retention.

**There are two openings for the Strategic Account Director position. These are remote field-based positions with travel up to 50%. A strong preference for candidates to be based in or willing to relocate to the Twin Cities Minnesota area.**

What Youll Do Every Day:

• Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevios strategic objectives.
• Drive revenue expansion through upselling cross-selling and identifying new business opportunities within existing accounts.
• Serve as the primary relationship manager for strategic accounts building trust and long-term partnerships with key decision-makers and influencers.
• Act as the global escalation point for customer issues scope changes and quality concerns ensuring timely resolution and customer satisfaction.
• Maintain deep knowledge of customer roadmaps industry trends and competitive landscape to proactively propose strategic solutions that will result in generation of new business.
• Lead contract negotiations and renewals including MSAs and pricing strategies to maximize profitability while maintaining competitiveness.
• Monitor account performance maintain accurate forecasts and update CRM systems (e.g. Salesforce) to ensure transparency and alignment.
• Build and maintain a robust sales pipeline within existing accounts ensuring strategic foresight and growth planning.
• Partner with internal teams (e.g. Portfolio Management R&D Operations Marketing) to deliver tailored solutions and ensure seamless execution.
• Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty.
• Provide guidance to Account Management and Customer Support teams mentor junior commercial team members and support portfolio prioritization efforts.
• Other duties may be assigned as required.

What Were Looking For:

• Bachelors degree in a relevant field require; MBA preferred.
• Minimum 10 years of experience in strategic account management preferably in the medical device industry.
• Proven success in managing large OEM accounts or serving as a supplier to major medical device companies.
• Strong understanding of medical device design development and clinical applications.
• Demonstrated ability to build and maintain executive-level relationships and multi-functional customer engagement.
• Deep knowledge of market dynamics and ability to translate customer needs into actionable growth strategies.
• Exceptional communication negotiation and problem-solving skills.
• Collaborative mindset with the ability to lead cross-functional initiatives.
• Comfortable working in a self-directed fast-paced environment.
• Must be willing and able to travel up to 50% including international travel.

Medevio is committed to providing competitive total compensation and benefits packages. The expected hiring range for this position is between $150000 and $190000 based upon a full-time schedule. This is a good faith estimate on the applicable salaries are determined by taking a variety of factors in account including but not limited to candidate qualifications geographic locations market conditions and internal position is bonus eligible with a target bonus of 30%.Our total compensation package includes eligibility for comprehensive medical dental and vision coverage a 401(k) plan with company match education reimbursement paid parental leave and paid time off.