Customer Operations Representative OTI (with English + other EU language)

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

Customer Operations Representative OTI (with English other EU language)

Were looking for a Junior or Specialist who speaks English and an additional EU language at a proficient level.

In this role a typical day will include:

• Handle both standard and high-value complex customer orders ensuring compliance with contractual terms and pricing structures.
• Act as a liaison between customers and internal teams (production distribution) for order-related matters
• Ensure timely and accurate invoicing for all customers by accurate order entry practices
• Oversee complex return cases including high-value credits and regulatory compliance.
• Analyse and resolve customer issues promptly ensuring effective communication and resolution
• Act as escalation point for disputes related to billing delivery and returns.
• Manage customer complaints and dissatisfaction proactively to maintain loyalty.

WHAT YOULL BRING TO ALCON:

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferrably).
• English other EU language (proficient level).
• Experience in corporate environment preferably in Shared Service or GBS.
• Experience in Order-to-Cash or Order-to-Invoice operations nice to have.
• Knowledge of SAP or Sales Force Excel skills.

What we can offer you:

• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care group insurance lunch card transportation allowance pension plan Multisport/cultural card Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme) language allowance
• Employment contract fulltime position
• Hybrid work possibilities (3/2/weekly)
• Modern office with many facilities inside located at NewCity building 15 Marynarska Street Warsaw

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