AI Automation Engineer

Lets face it a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We cant cram it all in here but youll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it) you get way more than a paycheck. You get a personal BetterUp Coach a development plan a trained and coached manager the most amazing team youve ever met (yes each with their own personal BetterUp Coach) and most importantly work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly its not for everyone. But for people with fire in their belly its a game-changing career-defining soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career doing life-changing work in a fun inventive soulful culture.

If that sounds excitingand the job description below feels like a fitwe really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week or eight days per month. Our US hub locations include: Austin TX; Chicago IL; New York City NY; San Francisco CA; and the Washington DC metro area. If this is a role based in Europe our Europe hub locations are London UK and Amsterdam NL. Please ensure you can realistically commit to this structure before applying.

Were looking for an AI Automation and Integration Engineer to join our rapidly evolving IT & AI Workspace Technology team. This role is for a hands-on builder who thrives on creating smarter more connected systemssomeone who can transform manual workflows into intelligent AI-enabled automations using cutting-edge tools like Model Context Protocol (MCP) Slack workflows and secure system integrations.

Youll design and implement scalable automations across our SaaS ecosystem partner closely with our AI product and infrastructure teams and bring a high degree of technical rigor and curiosity to every problem you solve.

This is a key role on a small fast-moving team where your work will directly impact how we scale automate and future-proof our internal operations.

What youll do:

MCP & AI Workflow Engineering

• Implement and scale our Model Context Protocol (MCP) to support secure composable AI workflows across Slack Jira Salesforce GitHub AWS-based infrastructure LLM providers (e.g. Claude) and internal APIs.

• Design agentic systems that enable AI tooling to integrate seamlessly with operational data and user identity services.

• Author requests for comments (RFCs) technical requirements documents (TRDs) and internal documentation to align MCP features with enterprise use cases.

Automation & Integration Development

• Build and maintain scalable automations and secure APIs to reduce operational overhead in onboarding provisioning and data lifecycle management.

• Own development and maintenance of reusable modules for identity sync data uploads (e.g. CSV bulk importers) and AI-to-API orchestration.

• Drive continuous improvement across automation platforms by collaborating with stakeholder teams across the business.
  

Security Identity & System Governance

• Work with InfoSec and IT teams to enforce role-based access controls and SAML/SSO integrations

• Harden identity workflows across US and EU regions ensuring compliance with internal and external standards.

• Support audit readiness through traceable change management and data integrity practices.
  

Cross-Functional Collaboration

• Attend cross functional standups Architecture Roundtables and AI working groups to ensure engineering solutions align with company goals.

• Partner closely with stakeholders to balance speed and safety in fast-moving pilot initiatives.

• Advocate for test-driven development (TDD) documentation and open source-inspired code reusability.

What Success Looks Like

• MCP server scaled and adopted across multiple workflows with stable secure integrations

• Automation measurably reduced manual data entry through bulk import and automation tooling (e.g. 50% reduction).

• Onboarding and provisioning latency improved through identity automation (e.g. 30% faster completion).

• Clear documentation playbooks and dashboards enable stakeholders to self-serve with AI tools and automation templates not rely on ad-hoc IT custom work.

• All automation systems have strong test coverage robust monitoring and meet security review requirements with audit-ready logs for provisioning and data movement.

• Impact is visible and quantified through simple time-saved and adoption metrics layered on top of Jira dashboards and usage telemetry.

If you have some or all of the following please apply:

Required:

• 36 years of professional experience in software or systems engineering with demonstrated ability to own backend services integrations or automation workflows with minimal oversight.

• Experience integrating AI capabilities into production systems including orchestrating LLM-powered workflows across APIs event-driven systems and internal services.

• Hands-on experience designing AI-assisted automations that operate on real business data with appropriate context permissions and safeguards.

• Familiarity with using LLM providers (e.g. Claude or similar) as part of larger systems rather than standalone chat or prompt-based tools.

• Demonstrated experience integrating APIs and building automations across complex SaaS ecosystems.

• Proficiency in n8n and Zapier or custom-built orchestration tools

• Hands-on experience building pipelines or automations using MCP Step Functions or equivalent event-driven architectures

• Strong scripting or development skills (e.g. Python ROR or JavaScript) for writing custom connectors or data transformations

• Familiarity with common SaaS platforms including Okta Jira Slack Workday Google Workspace FreshService and their APIs

• Experience working with authentication protocols (e.g. SAML OAuth) and systems like Okta GCP or AWS.
  

Preferred:

• Experience operating MCP-based or similar AI-enabled workflows in production environments including considerations for reliability observability and ongoing maintenance.

• Prior contributions to audit compliance or governance-related tooling such as provisioning logs access tracking or data integrity checks.

• Strong documentation practices including maintaining technical artifacts (RFCs diagrams runbooks and playbooks) as part of day-to-day work.

• Comfort acting as an embedded technical partner to non-technical stakeholders (e.g. HR Recruiting People Ops Finance) with the ability to explain complex systems clearly set expectations and co-own automation roadmaps.

• Familiarity with operating and debugging production systems using tools such as logging monitoring and basic data stores (e.g. DataDog Postgres Redis) as well as supporting file-based or last mile integrations when needed.

• Comfort with working as an embedded partner with non-technical stakeholders (EAs HR Recruiting People Ops Finance) including training them on automation patterns and co-owning roadmaps for the next set of high-impact automations.

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company adaptation and continuous learning are part of our daily work. Were looking for teammates who are excited to evolve alongside technology people who experiment boldly share their discoveries openly and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process youll have opportunities to showcase how you harness AI to learn iterate and amplify your impact.

Benefits:

At BetterUp we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves support their families and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• Medical dental and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays ( Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating please dont hesitate to reach out we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin disability genetics gender sexual orientation age marital status veteran addition to federal law requirements BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

At BetterUp we compensate our employees fairly for their work. Base salary is determined by job-related experience education/training residence location as well as market indicators. The range below is representative of base salary only and does not include equity sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for the role is $144000 to $227000.

Protecting your privacy and treating your personal information with care is very important to us and central to the entire BetterUp family. By submitting your application you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information please reach out to

#LI-Hybrid

Required Experience:

IC