Potential Harm to Driver (PHD) Program Analyst, Worldwide Operations Security (WWOS)
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Job Location:
Goodyear, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Key job responsibilities
Potential Harm to Driver (PHD) Program Analyst conducts thorough investigations of reported safety incidents affecting Amazons transportation partners. You will analyze incident reports review evidence assess risk levels and recommend appropriate mitigation strategies. Working closely with multiple stakeholders you will ensure swift resolution of safety concerns while balancing customer impact and transporter protection.
A day in the life
- Review reported incidents of violence threats and harassment targeting Amazon transporters
- Review and analyze multiple data sources including Netradyne recordings and route data
- May conduct outreach to drivers
- Use mitigation strategy guide to determine appropriate mitigation strategies
- Coordinate with Shipping and Delivery Support (SDS) teams on customer outreach and account actions
- Document investigations and maintain case records
- Provide recommendations for address exclusions account restrictions and other safety measures
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience with written and verbal communication and presentation
- Experience managing projects and working independently
- Experience with operations risk fraud investigations etc.
- Experience managing multiple projects and priorities across teams in a fast-paced deadline-driven environment
- 4 years of managing stakeholders in cross-functional project experience
- Experience leading continuous process improvement in a technical support environment
- Experience effectively managing a substantial and time-sensitive workload
- Strong commitment to transporter safety and customer experience
- Flexibility to adapt to changing priorities and emerging threats
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Goodyear - 55600.00 - 97400.00 USD annually
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Data Collection
- Military Experience
- Microsoft Powerpoint
- Earned Value Management
- Sharepoint
- Microsoft Project
- Budgeting
- DoD Experience
- Financial Management
- Contracts
About Company
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